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Solutions Architect

Sales | San Francisco, CA | Full Time

Job Description

About Us

Artificial Intelligence (AI) is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning solutions. However, creating training data with high-quality in a scalable way is very challenging and very few companies can do it. 

Appen is the world's leading innovative technology company, providing high-quality language and data services for machine learning and artificial intelligence. Appen is headquartered in Sydney, Australia and has subsidiaries in United States, United Kingdom, Philippines, and China. Appen has more than 20 years of experience in collecting and processing a variety of data, including data types such as speech, text, and images, etc. Appen has a pool of more than 1 million prequalified crowd resources around the world able to provide data collection and processing services in more than 180 languages. Appen’s client include global leaders in high-tech, automotive, e-commerce, etc. and governments to help them develop and improve products and technologies based on natural language understanding and machine learning. Appen is listed on the Australian Stock Exchange with stock code: APX

In March 2019, Figure Eight was acquired by Appen. Together, Appen and Figure Eight combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) and business solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at and

About the Role

As a Solutions Architect in the Sales team you will play a vital role in driving the pre-sales engagement with prospective customers. This is a hands-on role and you will wear many hats. You will not just be presenting slides and giving demos. You will be architecting enterprise data enrichment solutions for large organizations and explaining our capabilities, through your work, to data science teams. Experience seeing the entire sales lifecycle, from conception to design to technology evaluation, through to closing the deal is crucial.


  • Use case discovery.  Work with customers and prospects to deeply understand the proposed use case and propose solutions using Appen technologies and platforms. Support the sales team in documenting and translating requirements to ensure Appen can accomplish customer goals.

  • Subject matter expert.  Support the sales cycle through the elimination of technical objections and build rapport with the data science and engineering teams at prospective customers.

  • RFIs/RFPs: Able to respond to functional and technical elements of proposal process.

  • Multi-tasking and prioritization.  Balance supporting multiple Business Development reps and multiple sales cycles.

  • Prove customer value.  Where necessary deliver proofs of concept and pilots to demonstrate the value of the Figure Eight data enrichment platform.

  • Travel: required as needed (mostly within the US).

Required Experience/Skills:

  • Minimum 3 years experience in a technology company and demonstrable success working in a customer-facing role.

  • Hands-on, technical, problem solver.

  • Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt your message to the context of the audience.

  • Strong requirements gathering and discovery skills.

  • Ability to juggle multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment.

  • Advanced user of Excel, PowerPoint and Word.

  • Familiarity with Artificial Intelligence and Machine Learning a plus.

  • Desire to continuously learn about new ideas and concepts in data science. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.