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Network Operations Engineer

Engineering | Washington, DC | Full Time, Part Time, and Contract

Job Description

About Us

Figure Eight is the essential Human-in-the-Loop Machine Learning platform for data science and machine learning teams. The Figure Eight platform transforms unstructured text, image, audio, and video data into customized high-quality training data to make AI work in the real world. Figure Eight's technology and expertise supports a wide range of use cases including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.

Headquartered in San Francisco and backed by Canvas Ventures, Trinity Ventures, Industry Ventures, Microsoft Ventures, and Salesforce Ventures, Figure Eight serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries. For more information, visit www.figure-eight.com.

About the Role

This role is based in the Washington, DC area and will report to the Technical Manager, Engineering. Supports on-premise installations of our Figure Eight dedicated platform in classified and unclassified networks for Figure Eight customers in the Washington, DC area.

The Network Operations Engineer works closely with Figure Eight internal resources from Engineering, Dev-Ops, Product and Professional Services as well as with our integration partners to coordinate the installation, troubleshooting, development, operational integration support and support for all Information Assurance and connectivity requirements associated with the installation and maintenance of our dedicated platform at different customer locations and environments.  

Most of the work (around 50-60%) will be related to providing remote as well as in-person support to deliver and support the installation and testing of new releases and troubleshooting existing installations of our dedicated platform for on-premise customers in the Washington, DC area.

The rest of the time (around 40-60%) will be dedicated to providing overall production support and troubleshooting production and development issues, at the discretion of the Technical Manager.

Essential Job Functions

  • Deploys Figure Eight Dedicated production infrastructure and services to on-premise customers
  • Installs, tests, and troubleshoots Figure Eight installations in unclassified and classified environments onsite in Washington DC customer locations
  • Provides backup support to Platform Administrator as needed, including troubleshooting support, software bug fixes, and associated deployment issues
  • Is part of an on-call rotation for production support, troubleshooting production and development issues
  • Sets up, configures and troubleshoots Docker and Kubernetes
  • Sets up and configures PostgreSQL and Redis databases

Knowledge, Skills, and Abilities

  • Knowledge of on-premise infrastructure, specifically open-source vmware images (qcow2) containing software binaries and system configuration data
  • Knowledge of site reliability and availability, including end-to-end performance, service monitoring, alert
  • Knowledge of ETL and ETL workflows (desired)
  • Skill in managing AWS, specifically ECR, S3, IAM (desired)
  • Skill in Docker and Kubernetes installation and configuration
  • Skill in Ansible scripts for deploying software and related configuration settings
  • Skill in Linux administration (CentOS preferred)
  • Skill in application deployment in a modern framework, specifically Java, C++, Ruby, Python, .net (desired)
  • Ability to script in Shell and Python
  • Ability to configure and support SaaS environments
  • Ability to support and troubleshoot Proxies, specifically HA Proxy and NGNX

Other Requirements

  • TOP SECRET/SCI DoD Security Clearance (TS/SCI)
  • At least 5 years of DevOps and system administration experience
  • At least 3 years in managing virtualized infrastructure
  • Based in the Washington, DC area
  • Available a minimum of 10 hours/week
  • Ability to travel onsite to customer locations in the Washington, DC area