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Team Lead, Business Intelligence & Reporting

IT | Phoenix, AZ | Full Time

Job Description

About FATHOM (Global Water Management, LLC)

FATHOM operates a technology enabled managed service solution for our clients in the Water Sector.  Fathom runs third party, internally developed cloud-based solutions to support water utilities from meter to cash collection by providing solutions and services such as Customer Information System (CIS), Asset Management Systems (AMS), Advance Metering Infrastructure (AMI), and Managed Services.

With in-depth utility knowledge and experience in our DNA, FATHOM has created and is riding the wave to smarter, more efficient water utilities. The water utility industry needs increasing standardization and economies of scale to become more efficient. The FATHOM vision is to provide that to utilities through our platform of data elements and to facilitate a place for the latest technology to flourish and allows utilities of all sizes to benefit from them. By bringing standardization to a fragmented market the industry collectively becomes more efficient and sustainable and takes advantage of the opportunities that pristine data provides. We believe there is strength in numbers.

Job Summary:

FATHOM is looking for a Team Lead for our Business Intelligence and Reporting group who is passionate about data, data extraction, transforms and reporting to bring about visualizations and metrics to our clients for increased visibility into their platform data. This is a highly visible position that will head up an ongoing implementation of our Domo reporting platform. We’ve got the data, now we need you to lead the team to success by taking that data and creating the necessary automated data sets, data flows and report our clients are craving. Along with client data metrics, FATHOM internal teams are also in need of KPI dashboards internally to help teams understand what is going on, when and where. In order to be successful, you will have experience with a cloud based Business Intelligence tool, preferably Domo, and will have a deep understanding of how to create visualizations and ingest data with the platform. You will be based out of our Phoenix, AZ office and will work directly with the BI team members there.

Primary Duties:

  • Team Lead for existing two Business Analysts

  • Oversee the implementation and ongoing delivery of Domo at FATHOM

  • Build out pages and cards in Domo for client visibility

  • Create Advanced data flows and reports

  • Design appropriate dashboards based on KPIs for the FATHOM organization

  • Ensure delivery mechanisms of the dashboard include trending data in highly visible and intuitive graphs, charts, tables, pictures, etc.

  • Design reports by applying data and intelligence to help users observe patterns, high/low points and draw conclusions/make decisions without a significant amount of additional work\manipulation

  • Optimize data set ingestion

  • Create historical loads and delta data loads (faster queries)

  • Create cloud connectors to FATHOM’s 3rd party providers (Netsuite, AWS, Zendesk, etc)

  • Foresee new trends and report needs to continue client offering

  • Understand and offload non BI \ Reporting tasks where applicable

  • Individual must be extremely energetic, positive and have a strong focus on customer service and education

Minimum Qualifications:

  • Demonstrated, proven advanced experience with cloud based BI platform, preferably Domo

  • Proven SQL, MySQL, Postgres experience

  • Experience with SQL Server Reporting Services (SSRS)

  • Excellent communication, prioritization, and analytical skills

  • Ability to learn quickly and think on your feet

  • Ability to handle multiple tasks

  • Results driven, creative, and able to work autonomously and lead a team

Education and Experience:

  • Bachelor’s Degree with a concentration in computer sciences or other relevant work experience required.

  • Must have a recent and proven experience with dashboard reporting systems, tools and production of effective KPI reporting on a daily/weekly/monthly/quarterly timeframe and to audience from front line team members to the Board of Directors.

  • Must have a recent and proven experience with cloud hosted Business Intelligence Reporting tool, preference given to candidates with direct experience with Domo.

  • Must have a recent and proven experience with leading a small focused team

  • Must have advanced understanding of SQL, specifically T-SQL and MySQL, and the ability to optimize queries to ensure performance output

  • Must have experience working with cloud BI platform and directly integrating with 3rd party providers

  • Able to pass a background check

We’re Looking for Mavericks!

FATHOM is a positive disruptive force for the water industry. Our motto is “Rules are made to be broken.” That’s why FATHOM looks for those Mavericks who find delight in challenging the status quo and turning it upside down on a daily basis. It takes a courageous individual to feel comfortable in such a liberating environment, with strong attributes like hardworking, innovative, collaborative, proactive, eating pressure for breakfast (and liking it), and playing as hard as you work. Bring these strengths to work and FATHOM has a place for you.


Equal Opportunity Employer          

FLSA: Exempt