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Client Service Representative

Customer Support | New York, NY | Full Time

Job Description

FanBridge is the world leader in audience development and retention for musicians, comedians, YouTube channels, and other entertainment influencers. Our platform helps content creators to build, engage, and monetize their fans via email technology and social networks.

As a team member of FanBridge, you can look forward to working in a fast-paced, collaborative environment. Additionally, there will be opportunity to take on increased responsibilities and grow professionally with FanBridge.

What you'll do:
-Deliver above-and-beyond client service through email, phone, and social media in a timely manner
-Master our platform in order to provide knowledgeable support 
-Think creatively about ways in which we can optimize each client’s experience and brainstorm with your manager
-Assist our tech team with testing new features & logging technical requests
-Challenging other team members to ping pong matches
 

Who you are:
-Experienced and knowledgable of marketing tools musicians/comedians/YouTubers/influencers use
-Comforatble on the phone, managing calls, and starting conversations
-Articulate when describing technological concepts to a non-technical person with patience and clarity
-Independent worker who can accomplish assignments with minimal supervision
-Positive, positive, positive
-Able to see the big picture and prioritize many tasks
-Empathetic
-Innovative in seeing opportunities for working efficiently

Experience with HTML is a plus
Experience in the entertainment industry is a plus

 

Other info:

  • Competitive compensation package
  • Full insurance benefits (medical/dental/vision), pre-tax commuter benefits, and more
  • Company laptop + phone
  • Extra goodies like team breakfasts, lots of munchies and drinks in the office, bowling nights, etc.
  • Non-stop availability of competitors for office ping pong, foosball or darts
  • LOTS of sunlight in our Chelsea office
  • We are a growing company, so as we grow, YOU will grow!