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Client Service Representative

Customer Support | New York, NY | Full Time

Job Description

FanBridge is the world leader in audience development and retention for music and entertainment influencers, as well as brands and channels on YouTube. Our rapidly growing web platform helps content creators to build, engage, and monetize their fans via email, mobile, and social networks. Our Channel Pages product is a collaboration engine that helps YouTube channels find other channels for growth collaborations, as well as enables sponsors to find channels to do integrated sponsorships and marketing. We offer a fast paced and collaborative team environment, where your contributions are highly valued.

 

FanBridge Overview:

  • #1 Fan Relationship Management platform globally
  • 650+ million fans under management
  • Funded by top tier investors who believe in our team/vision
  • A fun environment where smart minds come together to build what they dream
  • Every team member is equally responsible for our success!

 

Job Description:

We’re looking for a Client Service Representative who has a proven track record in assisting clients or customers - preferably in a tech field. You will be responsible for leading the success of our platform with a wide array of clients with varying backgrounds, technical knowledge, and overall needs. The ideal Client Service Rep is someone who is energetic, friendly, and proactive.

 

Specific job tasks include:

  • Answering and managing client support tickets in a timely manner
  • Providing hands-on phone support for technical and marketing troubleshooting
  • Creating new sales, knowledge, or advice materials for our blog, social media, and other forms of distribution
  • Helping our clients use the platform more effectively
  • Assisting our tech team with testing new features & providing market/client feedback
  • Targeting and marketing to segments of our current client base to help them achieve success on the platform
  • Challenging other team members to ping pong matches

 

Skills Required:

  • Experience and knowledge of marketing tools musicians/youtubers/influencers use
  • Is comfortable on the phone, managing calls and starting conversations
  • Can articulate technological concepts to a non-technical client base with patience and clarity
  • Proficient in Google docs and Microsoft Office, especially Excel
  • Effective problem solver who can work with minimal supervision
  • Attention to detail
  • Strong written and oral communication skills
  • Understanding of A/B testing
  • Ability to work in a team environment, handle multiple tasks, and complete tasks quickly and effectively
  • Experience with HTML is a plus
  • Experience with video editing software also a plus


Other info:

  • This position is a contract position (you will be an independent contractor). We are looking for someone who can work 9am - 5pm Monday to Friday
  • The FanBridge environment is one of a startup, so are looking for someone who desires to be flexible, work with different kinds of projects and areas of the business