Salon Manager

FACE FOUNDRIÉ Salon Manager – Area Manager Track, Stamford, CT., Fairfield County and Westchester County

Introduction: Are you someone who loves the beauty industry and in particular skincare? Are you an ambitious, growth minded, and people-oriented individual? Does becoming a leader at the nation’s fastest growing facial brand at it expands into the northeast of the country sound appealing to you? If so, FACE FOUNDRIÉ would love to talk to you! Asking that only motivated, hard-working, and positive people apply!

Who is FACE FOUNDRIÉ?

FACE FOUNDRIÉ is a modern, innovative and all-inclusive focused facial bar. We provide the most efficient, effective, and approachable services for all things face, namely facials, lashes, brows and skincare. We pride ourselves in providing the highest quality, cutting edge services at accessible prices in a modern, open and inclusive environment.

FACE FOUNDRIÉ is the fastest growing facial bar brand in the country. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Founded in 2019, FACE FOUNDRIÉ will have already expanded to over 60 facial bars nationwide by year end 2024. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The company plans to continue it nationwide expansion in a sustainable manner that maintains the quality of the brand experience for both clients and staff alike. Our staff is the best trained in the industry that deeply cares about offering an impeccable service experience to meet clients wherever they are in their skincare journey. We create a safe place of inclusion and calm that promotes confidence for both clients and staff. We strive for 100% client satisfaction, and we empower our customers to look and feel their best! Organizationally, we embrace technology and innovation to optimize our client experience and our internal operations.

Role Description

Full Time

Video Submission, Employment Assessment Required

Esthetician License Not Required

This is a leadership and career growth opportunity to join a new and exciting brand. FACE FOUNDRIÉ’s expectations are for you to first learn it’s system as a Salon Manager, managing day to day operations of our Stamford, CT. facial bar described below. In addition to your experience and talents, FACE FOUNDRIÉ will provide you with industry leading training and support to succeed. Depending on your progression and the growth of the system, you’ll have the opportunity to advance to Area Manager in Fairfield County and potentially beyond. Ownership expects you to think like an owner and act with proactive curiosity to continue to develop this mindset. Ownership is invested in your success and views you as a partner in FACE FOUNDRIÉ’s Northeast expansion, meaningfully contributing to setting its culture and achieving organizational success.

Salon Manager Responsibilities Include:

Team Management and Leadership

• Create and promote a fun, energetic, honest and compassionate environment from day one in adherence to FACE FOUNDRIÉ’s Core Values (please see attached).
• Cultivate a culture of ownership and results.
• Responsible for all personnel management including recruitment, training, service and product knowledge, loss prevention, performance, safety and legal compliance.
• Ensure all employees are achieving (or exceeding!) FACE FOUNDRIÉ expectations on daily, weekly, monthly, quarterly, and annual basis.
• Regularly coach, counsel and develop staff to increase their productivity and professional growth. Lead with warmth and positivity while holding team members accountable to standards and goals. Show gratitude and celebrate small wins.
• Conduct regular performance reviews. Provide constructive feedback to enhance individual and team performance.
• Identify opportunities for team growth such as staffing, scheduling and coaching.
• Implement professional development needs for each staff member.
• Ensures all technical service and product trainings are attended.
• Conduct verbal and technical interviews, able to identify appropriate talents needed for Salon growth.

Operations

• Demonstrate and oversee exceptional service and image standards, consistently executing FACE FOUNDRIÉ’s expectations to ensure clients receive an extraordinary and memorable experience.
• Drive Salon sales performance to meet (and exceed!) goals and KPIs including revenue, margin, membership, average ticket, salon utilization, and client retention.
• Ensure that the store is client and inspection ready, from staff to products and supplies.
• Manage retail and professional inventory, ordering new supplies within budget on regular schedule.
• Build and foster relationships with clients to drive conversion and retention. Address client issues and concerns, providing resolutions in a warm, timely and professional manner.
• Create, maintain, and optimize staff schedules to ensure adequate coverage during peak hours, meet utilization goals, and manage labor cost effectively.
• Supervise and execute timely and accurate payroll submissions, managing scheduled versus actual hours.
• Assist with Front Bar on non admin hours.

Marketing

• Work with Ownership, and staff to develop and execute both marketing strategies and tactics to attract and retain clients.
• Collaborate with Ownership to lead grassroots and community marketing efforts to drive client traffic and engage with local businesses to build partnerships.
• Team with Ownership and staff to coordinate and promote special events, promotions, and collaborations to increase store visibility.
• Assist with Social Media. Execute materials requests from corporate via internal portal.

Financial Management

• Regularly review P&L. Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth to improve EBITDA.
• Work with Ownership to forecast sales, growth trajectories and expansion plans.
• Implement strategies to achieve sales targets and profitability goals. Develop and implement sales strategies to meet revenue targets and drive business growth.
• Collaborate with the Ownership to develop and manage the salon budget.

Qualifications & Requirements

• An understanding, alignment and aspiration to FACE FOUNDRIÉ’s Core Values and the “Who Are You?” sections attached.
• Minimum 2+ year management experience in hospitality, retail, or client service business, including management of hourly workers. Experience in either the beauty, health,
• wellness, or lifestyle verticals a plus. Interest in beauty a must. Esthetician license not required.
• Demonstrated track record of being sales driven, customer service centric, and people management oriented.
• Strong understanding of retail operations, policies, and procedures.
• Superior communication and interpersonal skills, providing exceptional hospitality.
• Excellent communication skills, both written and oral, as well as listening skills.
• Strong organization skills. Demonstrated ability to multi-task and prioritize within a fast-paced environment.
• Self-motivated, strong work ethic, proactive and anticipatory. Attention to detail. Curious, flexible, and open mindset. Receives and gives feedback effectively.
• Proficiency with using all Microsoft Office (Excel, Word, PowerPoint) and Google (Sheets, Docs) products to manage workflow and produce deliverables.
• Must have the flexibility to work a non-traditional schedule: must have weekend, holiday, and some early morning/late evening weekday availability. Willingness to travel as needed to other FACE FOUNDRIÉ locations, overnight to corporate headquarters, and offsites.

Compensation and Benefits

• We offer a defined pathway for your professional and personal growth along with a commensurate compensation structure to incentivize your growth.
• We also understand physical and mental health and work-life balance are keys to your growth and well-being. We want you to be at your best self both in and outside of our facial bars.
• Initial Base Salary: Highly competitive and based on experience before commissions and bonuses with eligibility for paid time off, sick leave and holidays. Base salary increases to be structured with milestone achievements and with potential to progress to 100K+ Area
• Manager total compensation package.
• Bonuses: Structured according to facial bar periodic performance milestones reached.
• Benefits: Eligible for health insurance, dental insurance, 401k, and equity option plan.
• Perks: Free services, discounts on retail products and services, friends and family discounts, client and team member referral bonuses.
• Professional Growth: career advancement and continuing education opportunities.
• Potential advancement to Area Manager and further growth beyond. Please see Professional Development Opportunities attached.

To Apply:

Please submit your Resume, a 1-2 minute video introduction, and complete the initial employment assessment. In the video introduction please introduce yourself, briefly talking about why you love the beauty industry, what draws you to the FACE FOUNDRIÉ brand, and how the company’s values specifically represent who you are. Please review the FACE FOUNDRIÉ Core Values and Who Are You? attachment to prepare your application.

FACE FOUNDRIÉ Core Values

FACE FOUNDRIÉ is seeking individuals eager to join its team and that align with its core values:

We Foster Trust: We’re impeccable with our word. We’re open, transparent, and embrace constructive dialogue from each other and our clients. We place the highest value on conducting oneself with integrity, strength of character, and respect both for our clients and colleagues.

We’re Inclusive: No matter staff or clients, we believe every person walking through our doors should be treated with the utmost respect, compassion, kindness and attentiveness. We believe diversity of thought makes us stronger. We’re team first and place our collective success over the individuals.

We’re in Relentless Pursuit: to improve ourselves and those around us; to exceed our client’s expectations; to be humble, curious, and in all our interactions; to be solution oriented; and to inject positive energy and a sense of fun into everything we do.

We Believe in Ourselves: We’re undaunted by lofty goals. We manifest our future. We’re confident in our expertise and vision.

Who Are You?

FACE FOUNDRIÉ is searching for an ambitious, outgoing, career-oriented people who desire to grow with its exciting and expanding organization. Not only do you abide by and aspire to FACE FOUNDRIÉ’s Core Values described above, but you represent the following attributes:

• Strength of Character: You conduct yourself with integrity, honesty, and empathy. You ensure accountability for yourself and others in meeting goals and commitments. You project confidence in yourself and your abilities while maintaining a deep sense of humility.
• People Centric Leader: You’re outgoing, enthusiastic, and full of positive energy. You lead with kindness and patience. You love interacting with others no matter the setting, whether it be training staff, solving a client issue, or celebrating a team win. You’re comfortable coaching and mentoring your team. You embrace your team members growth and your collective success.
• Sales and Results Driven: Your highly focused on consistently and creatively meeting and exceeding sales and profitability goals. Your detail minded, embracing numbers and understand the importance of metrics driving performance.
• Client Service Mindset: Your hospitality focused in everything you do. You present yourself to impress and you aspire towards achieving 100% client satisfaction. You set high standards and lead by example whenever necessary.
• “Make it Right” Mentality: You’re a natural problem solver and are always proactively asking questions, seeking solutions to resolve whatever is confronting you. You possess an open, flexible mindset and are willing to do whatever it takes to achieve the right outcome.
• Effective Communicator: You communicate with positivity and professionalism whether it’s with your team, peers or ownership. You willingly give and receiving feedback with ease.
• Growth Mindset: You’re an ambitious, career-oriented individual who is motivated by building something greater than oneself. You’re a curious learner and possess a growth mindset towards improving yourself and those around you.
• You’re coachable and flexible in your approach.
• You welcome feedback and understand it’s okay to make mistakes because they are learning experiences. You have an “Ownership Mentality” in everything you do.

Professional Development Opportunities – Salon Manager to Area Manager Track

• Hone your Ownership Mentality. Learn new skills and augment your existing ones in preparation for your expected ascension to Area Manager: team leadership, sales, marketing, operations, finance, and talent recruitment.
• Executive Level Communication. Provide regularly scheduled weekly business recaps, and solution-based feedback to ownership on highlights and challenges across
• Operations, Marketing and Finance. Collaborate closely with ownership to meet and exceed salon performance targets.
• Formal Training. Corporate management training and ongoing professional development programs. Join and participate in regular calls with Ownership, Corporate, and other owners in the system.
• Talent Recruitment and Management. With Ownership, hire the team (salon managers, assistant salon managers, etc.) you’ll be managing upon expected progression to Area Manager.
• Project Development Exposure. Gain introduction and participate in new location project development: site selection, lease negotiation, budgeting and construction management.
• Technology. FACE FOUNDRIÉ Point of Sale system, FACE FOUNDRIÉ portal, financial, marketing, and operations software & apps.
• Career Advancement: Ownership has the expectation in the nearer term for your promotion to Area Manager. As FACE FOUNDRIÉ expands further in the northeast and nationally, potential exists for further senior level advancement exists.