Minnesota District Manager
Client Services | Edina, MN | Full Time | From $55,000.00 to $75,000.00 per year
FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, lashes, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.
The Minnesota Area Manager will provide consultative communication and assistance to managers in driving revenue, growth and business development while ensuring quality operations and system standards are maintained. The Area Manager will report to the Director of Corporate Store Performance and serve as the liaison to store managers and staff members.
Supervisory Responsibilities:
Foster a positive, proactive and honest relationship with managers and their staff.
Identify and present solutions to operational issues and follows-up to ensure issues are resolved and desired results are achieved.
Formulate, affect, interpret and implement FACE FOUNDRIÉ policies and operating practices
Analyze the business metrics of the MN corporate locations to understand where units are performing relative to appropriate benchmarks.
Thoroughly understand, evaluate and execute daily, weekly and monthly sales goals
Responsible for cultivating and growing FACE FOUNDRIÉ system by driving managers to increase sales volume and profitability.
Over looks managers and staff schedules to make sure corporate stores are operating at the lowest possible labor rate and scheduling according to customer and area demands.
Implement training materials and provide on-going training and technical educational support.
Ensures that each location meets the company standards for safety, hospitality, quality, service and cleanliness.
Assures managers are opening new units effectively and meet or exceed the pre-opening performance.
Assist Managers in coordinating events for each location and acts as a liaison between stores and marketing
Focus on the customer experience
Assist in the interview + training process of Corporate Salon Managers
Assist in training new and existing team members in service protocols, product knowledge and in-store processes
Coach Salon Managers and assist in professional development
Conduct monthly and annual reviews
Help with marketing efforts (including but not limited to social media videos
Meet financial metrics set by Leadership Team
Participate in all trainings and staff meetings
Gather all measurements of each corporate location and provide feedback/report to managers and owners on a quarterly basis
Help managers set targets and hold them accountable - Consult / Manage / Coach / Prod managers to get them to do what they need to do to increase revenue and profitability
Track all measurements, reports, and consulting meetings and store on internal (Headquarters) system
Evaluate quality and cleanliness of each location
Evaluate operations and coach managers to reach new target goals
Represent FACE FOUNDRIÉ
Create and maintain a professional and mutually respectful relationship with each store manager in the area of responsibility
Visit each FACE FOUNDRIÉ location in the area at least once a week
As new managers come on board, welcome them and serve as their connection to FACE FOUNDRIÉ after Initial Training attendance, set the tone for relationship and future meetings; Within 1 week of initial training attendance, meet with each new manager
Proactive Support and Compliance
Check in and develop a team check in with managers weekly
When new systems are released, make sure that managers in the area are in-the-know and provide training/support as needed
When non-compliance items are found, work with managers to correct issue prior to escalating it, allotting appropriate time for correction
When not corrected, report non-compliance items to the Dr. of Corporate Store Performance
Serve as advocate for changes in systems or processes on behalf of managers and salon staff to HQ
Keep a list (database) of each idea and suggestion made by managers and salon staff
Communicate with ownership and meet once a month to go over the ideas and suggestions; get feedback and report back to managers.
The quality of the information shared should reflect real listening and interaction with managers as well as an understanding of the system.
Qualifications and Requirements:
Advanced Practice Esthetics License is not required, but highly recommended
5+ years in management and/or training
2-3+ years in customer service
Reliable Transportation + ability to travel within MSP Metro frequently
Strong consultative skills, with a history of working in a consultative function
Excellent communication skills, both written and oral, as well as listening skills
Strong work ethic
Ability to multitask, have strong organization skills, and be detail minded
Personality traits include: smart, friendly, outgoing, passion for our business + employees, integrity, accountability, strong follow up, empathy, and committed
Must be able to lift up to 15 pounds at time
Job Type:
Full-time
Schedule: Sunday-Thursday
Benefits:
Health Insurance (Full-time employees)
Paid Training
Ongoing Monthly Paid Training
Employee Referral Program
Paid Time Off
Salary Pay
Free Service Monthly
Friends & Family Discount Policy (10% off)
Product + Service Discount
Opportunities for Advancement
Employer Paid Liability Insurance