Head of Front Bar Operations

Location: FACE FOUNDRIÉ – Stamford, CT

Introduction:

Are you someone who loves the beauty industry and in particular skincare? Are you an ambitious, growth minded, and people-oriented individual? Does becoming joining the nation’s fastest growing facial skincare brand at it expands into the northeast of the country sound appealing to you? If so, FACE FOUNDRIÉ would love to talk to you! Asking that only motivated, hard-working, and positive people apply!

Who is FACE FOUNDRIÉ?

FACE FOUNDRIÉ is a modern, innovative and all-inclusive focused facial bar. We provide the most efficient, effective, and approachable services for all things face, namely facials, lashes, brows and skincare. We pride ourselves in providing the highest quality, cutting edge services at accessible prices in a modern, open and inclusive environment.

Our staff is the best trained in the industry that deeply cares about offering an impeccable service experience to meet clients wherever they are in their skincare journey. We create a safe place of inclusion and calm that promotes confidence for both clients and staff. We strive for 100% client satisfaction, and we empower our customers to look and feel their best! Organizationally, we embrace technology and innovation to optimize our client experience and our internal operations.

About the Role (Full Time, Esthetician license a plus buy not required)

We are seeking a highly detail-oriented, process-driven, and client focused Head of Front Bar to assist with the management of day-to-day operations of our Stamford location, with potential for growth into managerial roles across multiple locations. This position requires a strong balance of operational oversight, sales performance management, and client engagement. The ideal candidate thrives in a client-focused environment, is a team player, leads by example, and is motivated to drive both business growth and a positive, energetic culture. The Head of Front Bar will work in close collaboration with the salon management team.

Key Responsibilities

Front Bar Reception

• Lead front bar operations, working at the front bar whenever practically needed. Demonstrate the highest standards for customer service and image standards and consistently executes the FACE FOUNDRIÉ expectations. Demonstrate a high level of service knowledge, including preparation and aftercare.

• Build and foster relationships with clients to drive conversion and retention. Greet and check in clients, answer questions, address issues and concerns, providing resolutions in a warm, timely and professional manner.

• Drive sales, membership growth, and profitability by promoting membership sales, high-margin services, service enhancements, and rebooking.

Sales & Performance

• Track, analyze, and report on performance metrics (revenue, margins, bookings, memberships, average ticket, utilization, and retention) using BLVD and Google Workspace.

• Document and support the team in executing sales strategies that drive growth, membership sales, rebooking, and high-margin service add-ons.

• Partner with Ownership on financial management, including budgeting, forecasting, and P&L analysis, ensuring accuracy and efficiency.

Operations & Compliance

• Manage retail, back bar, and professional supply inventory with precision; conduct audits and place orders within budget.

• Oversee merchandising, cleanliness, and compliance with FACE FOUNDRIÉ standards, ensuring systems and processes are consistently followed.

• Identify, document, implement, and refine operational processes to improve efficiency, readiness, and client experience.

• Maintain expert knowledge of FACE FOUNDRIÉ systems (portal, BLVD POS, Eloomi) and communicate updates to the team in a clear, structured manner.

• Participate in weekly management meetings, including preparing the agenda and tracking action items.

Marketing & Community Engagement

• Support the planning and tracking of local marketing campaigns, community events, and collaborations to strengthen brand awareness.

• Assist with creating and scheduling social media content under the direction of the marketing lead.

Scheduling

• Assist with schedule management to optimize staffing including to adjust shifts proactively during peak hours, ensure sufficient staffing capacity to maximize future bookings, and use as a leading indicator to recommend hiring additional staff based on demand.

Requirements

• Strong background in salon, spa, or retail operations

• Exceptional attention to detail with the ability to develop, document, implement, and refine processes

• Excellent computer skills, including Google Workspace proficiency

• Team first player that works well together with others

• Strong client service, communication, and conflict resolution abilities

• Financial acumen, including budgeting, KPI tracking, and P&L familiarity

• Availability to work evenings and weekends as needed

• Successful completion of all required FACE FOUNDRIÉ training (virtual and in-person)

• Completion of I-9 verification, Confidentiality Agreement, and Employee Handbook at hire

Training & Development

• Comprehensive virtual and hands-on training is provided at onboarding. Ongoing training is mandatory and essential to long-term success in the role.