Client + Community Relations Lead

FACE FOUNDRIÉ is a focused facial bar specializing in all things face: facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment.

We are looking for a positive and dynamic individual to join our growing team in Downtown Birmingham as The Client + Community Relations Lead! This role is a great opportunity to explore salon or spa management with emphasis on community engagement and social media management. Ideal candidates are passionate about skincare, enjoy working in teams and are excited and adaptable to growth and development. This role has potential to develop into a management position depending on experience and expertise.

Required: Management / Leadership Experience

Preferred: Esthetician or Cosmetology License, Social Media Proficiency

The Client + Community Relations Lead is responsible for meeting FACE FOUNDRIÉ expectations of assisting with store operations, client experience and community engagement / events. The Client Experience Lead reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel.

RESPONSIBILITIES

• Customer Service

• Demonstrates high standards for customer service, employee development and company culture.

• Primarily will work in-store and have exceptional customer service experience and relate well to clientele.

• Marketing & Events

• Assists with local marketing efforts and partnerships

• Helps to organize events, pop-ups, etc.

• Responsible for store social media channel

• Operational Support

• Responsible for helping stores reach financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.

• Responsible for the store's inventory which includes inventory management, ordering and receiving products, new product research, etc.

• Training & Development

• Identifies opportunities for professional development and assists with coaching for team members, for example, sales goals, rebooking clients, etc.

• Assists in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.

• Leads training Front Bar candidates on store operations and client experience

• Assists with training Esthetician candidates on client experience, sales techniques, and growing their productivity

• Ensures all training and continued education is completed.

• Works with the Esthetics Manager in conducting monthly and annual reviews for each employee.

• Helps forecast sales, growth trajectories and expansion plans.