ExecOnline, Inc.

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Associate Director, Client Success

Program | New York, NY | Full Time

Job Description

 

ExecOnline is looking for a talented and driven individual to join the fast-growing team as the Associate Director of Client Success. We partner with top business schools to provide outstanding professional development courses for executives at Global 2000 companies. This is a fantastic opportunity for a hungry, enterprising person to both be client-facing and also interact with virtually every team at ExecOnline, including senior executives.

Your role will be to manage the relationship with a number of our clients and ensure that their employees benefit from our courses. This is a high visibility role; you will be the face of ExecOnline to the senior leadership of our clients. You’ll also work closely with the Director of Client Success to assist in managing large accounts. You’ll bring your knack for developing relationships with others, as well as a drive to take care of details in the name of making the work of a team successful. You will do everything from hold check-ins with clients to review data reports; your days will be full, challenging, and yet rewarding. This is an opportunity for someone who is both excited to be on the cutting edge of online learning and seeks an entrepreneurial role at a start-up that is bringing executive education to thousands of executives across the world.

You’re the kind of person who:

  • Loves to communicate - face to face, on the phone and even by PPT
  • Is obsessed with getting things done (to do lists are your close friend)
  • Seeks an opportunity to grow and be challenged
  • Is as comfortable giving others direction as you are following others
  • Is excited to make a difference in the education of thousands of executives

Role and Responsibilities: 

  • Be the owner and key point of contact for 15 client accounts
  • Maintain regular communication through phone, Webex and email
  • Support the Director of Client Success to prepare for meetings, ensure internal teams are aligned and on track, and learn through close mentorship
  • Support their clients from kick-off to their decision to expand services
  • Use discretion to escalate any client challenges or issues to the Director of Client Success and the senior team at ExecOnline
  • Work cross-functionally with internal teams to ensure that client executives have an outstanding experience
  • Assess enrollment and satisfaction data of executives via the internal reporting tool
  • Monitor for positive business opportunities and ensure the executive's going through the program are having an amazing experience

Requirements:

  • Experience in account management, sales, client services, or a related field (4-6 years of experience)
  • Skilled in professional communication from PowerPoint presentations to emails and phone calls
  • Ability to interpret data and identify trends via spreadsheets; bonus for experience with Tableau
  • Ability to manage multiple cross-functional processes and large-scale programs
  • Strong interest in technology and innovative content delivery models; Salesforce experience a plus
  • Experience in executive education and/ or executive coaching a plus

Benefits:

  • Join a fast-growing startup
  • Competitive salary, full benefits, as well as equity
  • Grow your career through client-facing work and mentorship
  • Flexibility to work in NYC, DC, or SF offices
  • Build the platform that will change executive education

About ExecOnline:

ExecOnline is transforming executive education through partnering with top business schools, including Columbia University, UC Berkeley, and MIT, to deliver professional development programs that empower executives in Global 2000 companies. Delivered through our online platform, we provide executives with the engagement and impact of on-campus learning, with the convenience of online education. Our Certificate Programs in Strategy, Innovation and Operations consist of on-demand video lectures, individual projects, and live online collaboration and networking with faculty and a global community of high-achieving professionals. Join a team who already delivered life-changing learning experiences to over1,000 executives from over 35 countries!