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Operations Manager

Operations | Austin, TX | Full Time

Job Description

About Us

Eterneva celebrates remarkable people and pets by turning their ashes to diamonds.

When our loved ones die, our love for them does not. It’s Eterneva’s mission to celebrate those remarkable connections in our lives, and create beautiful, lasting remembrances so we can continue to hold these loved ones close.

We’ve learned that in the eight months it takes to deliver a diamond, we have an incredible opportunity to bring brightness during a dark time for our customer. For that reason, we are obsessed with our customer experience and driving as much value as we can to each and every one of our customers. We are handling incredibly valuable assets and are trusted to deliver a product that might be the most sentimental object our customer will ever have.

Precision is everything when you’re working with the love of someone’s life, so we’re looking for someone to own operations that’s up for that type of challenge. To better understand what we are about, watch this video.

If you are looking to make an impact and help drive a tremendous amount of true value to people, this is your opportunity.


Compensation & Benefits

  • Competitive Salary

  • Medical Benefits

  • Additional Benefits



  • Report to our Co-Founder

  • Own, streamline and document all operational processes

  • Manage relationships with specialized contractors in carbon and diamond industry

  • Source new inventory & service suppliers

  • Update and manage logistics processes to maintain a zero defect environment

  • Manage inventory

  • Maintain complete customer records



  • Detail Oriented - You must be meticulously organized with the ability to create instructions and document processes with the highest level of detail

  • Operational Excellence - You are able to structure Gantt charts, flow charts, and solve operational challenges. You have experience with complex processes and the organization/diligence to create and maintain a flawless operational pathway to success.

  • Problem Solver - You enjoy solving problems. If something goes wrong, you're first to jump to solve it.

  • Tech Savvy  - You are comfortable and used to learning and using new technologies across multiple platforms and devices. You are proficient in Excel and G-Suite.

  • On-Time and Reliable - You're timely, reliable, and trustworthy

  • Value - You understand that what we do as a team at Eterneva is incredibly valuable and important to each and every one of our customers and their families.

  • Think On Your Feet - You figure out a way to figure things out and get things done, even when the answer isn't "easy" or "obvious"

  • Decision-Maker - You have to be able to make decisions on your own when need be but you're not afraid to ask for help when needed. You don't need to be given the same directions more than twice.