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Eterneva Sales Representative

Sales | Austin, TX | Full Time

Job Description

Eterneva Sales Representative and Customer Evangelist
 

Eterneva grows real diamonds from the ashes of a loved one or pet, but that’s not what drives us. This job manages the entire customer journey from when someone first reaches out to Eterneva to the day their diamond is delivered eight months later. If you feel that you are a perfect fit after reading through our description, please include a thoughtful real-life story about a remarkable connection that you have in your life and what creating a diamond for that connection would mean to you.  

ABOUT ETERNEVA (Located in South Austin walking distance to Radio Coffee)

Less of a Company, More of a Calling

Our process is intricate and our product is scientifically miraculous. And there is no room for error because we’re working with the love of someone’s life.

But what matters more, is we’re helping people at the lowest low in their life, so we have to exercise more compassion and empathy than any job in the world.

If what we do has to be both the best product and the best service, then why we do it must serve a higher purpose. This makes Eterneva, and this job, less of a company and more of a calling.

The Values We Eternalize

  • Humble: We serve

  • Genuine: We shoot for the heart in the most real way imaginable

  • Bright: We find positivity and joy and deliver it during the darkest of times

  • Caring: We give a shit, about everything

Eterneva Diamonds are for the Remarkable

A diamond isn’t for everyone. At Eterneva, we eternalize the remarkable. These are the loved ones who had remarkable influences in our life.

A diamond’s beauty comes from its outside appearance. While a loved one’s beauty comes from within (the way they rocked life). This makes our craft the ultimate symbol of a remarkable life, and a way to ensure a spirit like this is never forgotten.

ABOUT THE ROLE

Yes, you are part of our sales team, but your job is NOT to “sell” diamonds. It’s to help customers discover their own meaning for the diamond. That only happens when you help them feel like they can be as open and vulnerable as they want.

To do this, you ask good questions, you listen, and you shepherd them away from “how much does this cost?” and towards “what did your Dad do to earn his diamond?” If they are deeply moved by their Why, there is nothing stopping them from doing this. Your goal is simply to help them explore some deeper meaning while making them feel as special as the gems they’re commissioning from us.

At Eterneva, you'll be evaluated not just on sales results, but on your level of thoughtfulness. We’ll ask you, “Is this prospect a raving fan?” before “What’s the likelihood of close?”

With such openness and vulnerability, we hear incredible things - from heartbreaking stories of loss, to the most touching stories about remarkable people. You will have conversations and stories that stay with you, but this is work that wraps you in gratitude and serves as a constant reminder to live a remarkable life.

What Makes this Sales Role Different

It’s not about making a sale, it's about earning trust

It’s not about jargon and cost tiers, it’s about thoughtful conversations

It’s not about “handling customers” it’s about understanding, listening, and being there for them

It’s not about transactions, it’s about creating connections (when you receive a handwritten thank you card from your customer, you will know what we mean)

It’s not about how they passed away, it’s about what made them so special

 

ABOUT YOU

  • You have high empathy and are a fabulous listener

  • You are a phenomenal communicator, can have emotional conversations, and know how to speak from the heart

  • You are obsessively organized, thorough, and don’t let things fall through the cracks

  • You love to serve others and want to be part of something bigger than yourself

  • You want to be on the ground floor of a growing startup

  • You’re ready to go above and beyond for our company and our customers

  • What we’re about gets you juiced!

 

COMPENSATION AND BENEFITS

  • Competitive base + commission (depends on experience)

  • Medical benefits

  • Unlimited vacation policy

 

RESPONSIBILITIES

  • Report to our co-founder

  • Respond thoughtfully and swiftly to inbound sales inquiries

  • Conduct phone consultations with potential customers

  • Create Raving Fans

  • Manage sending and receiving “Customer Kits” to get the diamond process started

  • Maintain the relationship with customers throughout the entire journey, from inquiry to diamond delivery

  • Assist customers as needed with selecting and sourcing settings

 

EXPERIENCE

*** This is not an entry-level position ****

  • Previous full-cycle sales experience is a must

  • B2C experience is preferred

  • Managed pipeline using a standard CRM (Hubspot, Salesforce, etc)

  • Experience with serving others in need

  • Bonus for a background in psychology or counseling