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Customer Experience Associate

Customer Experience | New York, New York | Full Time

Job Description

[Customer Experience Associate] · eponym 

eponym helps brands create and distribute their own eyewear. We launched Classic Specs in 2010, Steven Alan Optical in 2013, and Alice + Olivia Eyewear, Jason Wu Eyewear, and Ottavo all in Spring 2017. 

Quickly expanding as an eyewear platform for the fashion world, eponym will debut Billy Reid Optical this fall. We work in the beautiful Flower District of Manhattan.

YOU are an innovative self-starter and a natural community builder. You strike up conversations with strangers at the DMV and approach dilemmas like a detective.

This is the perfect position for you if are a recent college graduate eager to be immersed in the life of a startup. Surrounded by product designers, engineers, and marketers alike, you'll get in at the ground level and be exposed to the many facets of a quickly growing business. 


As a member of our CX (Customer Experience) Team, you'll be at the forefront of the company. We are genuine, proactive, and - above all - fun. We love our customers, and they love us back. Customers write us every week with things like, "I've been a diehard customer for years now. Let's grow old together, lol!" and "You guys are lil' angels." 

You'll excel in this role if you're intelligent, independently motivated, thrive on challenges, and have a way with words. 

Amazing things you'll do: 

  • Communicate with customers by email and phone
  • Learn everything you ever wanted to know about eyewear
  • Call eye doctors and transcribe prescriptions
  • Participate in our customer engagement projects
  • Coordinate order fulfillment and troubleshoot any issues with our Shipping, Engineering, Retail, Lab, and Production teams
  • Communicate with and provide support to brick-and-mortar location
  • Be a part of a small team, with the opportunity to contribute directly to our growth


  • Salary DOE
  • Medical & Dental Insurance
  • Free eyewear
  • Pre-tax commuter benefits
  • Casual + dog-friendly work environment

Qualities required:

  • BA, excellent academic record from top school
  • Entrepreneurial spirit
  • Sense of humor and spec-tacular tolerance for bad puns
  • Adaptability
  • Ability to multitask while maintaining attention to detail
  • Relationship-builder: penchant for making meaningful connections with fellow humans

Please apply by emailing a cover letter and resume to CX{at}

Position to be filled immediately or as soon as possible.