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Sr. Business Process Specialist

MRR Ops Support | Remote in Remote US, United States, CA | Full Time | From $80,000.00 to $100,000.00 per year

Job Description

Advance Possibility
Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

At Episource, we are on a continuous journey to refine and elevate our operations, and you will catalyze our success. As our Sr. Business Process Specialist, you will be at the forefront of this exciting transformation.

This individual contributor role reports to Episource’s Senior Manager, Operations Delivery, and is a remote, full-time, work-from-home position.

Learn how you’ll impact Episource:

  • Harness process optimization. Your expertise will be instrumental in identifying areas for improvement within our existing business processes, implementing changes, and driving efficiency gains.
  • Serve as a data-driven insights SME. Utilize data analysis and performance metrics to make informed recommendations and measure the impact of process enhancements on our organization's performance.
  • Cultivate cross-functional collaboration. Collaborate with teams across the organization, bridging gaps and fostering a culture of continuous improvement.
  • Innovate with continuous improvement. Stay at the cutting edge of industry trends and best practices, bringing fresh ideas that will push our processes to new heights.

Here is what your journey at Episource will look like:

  • In your first three months at Episource, you will explore and learn our current business processes, workflows, and systems, uncovering opportunities for enhancement and innovation.
  • Throughout your first six months at Episource, you will create and implement key performance indicators (KPIs) and metrics for monitoring process performance and enhancements while engaging in benchmarking and research to uncover industry best practices, emerging trends, and innovative process improvement approaches.
  • By the end of your first year at Episource, you will guide cross-functional teams through a transformative journey, revamping processes to eliminate inefficiencies, cut costs, and supercharge overall efficiency while partnering with stakeholders to unearth process improvement prospects, champion employee engagement, and empower the realization of employee-driven innovation.

Here is how you will benefit as a valued member of our Expert Teams at Episource.

  • Remote culture with company equipment, virtual access, and monthly internet allowance
  • Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year
  • Parental Leave
  • Wellness Programs (EAP, Calm App)
  • 401(k) with company match
  • Career Development: Tuition reimbursement, certifications, and seminars
  • Health, Vision, Dental, Voluntary Life, and AD&D Insurance
  • Health Savings Account / Flexible Savings Account

Here is what you’ll bring to the Expert Teams at Episource.

  • Bachelor's degree in business administration, operations management, or a related field
  • Proven experience (5+ years) as a business process specialist, business analyst, or similar role, with a strong focus on process improvement
  • Expertise in process analysis techniques, including process mapping, value stream mapping, root cause analysis, and statistical process control
  • Proficiency in using process mining tools, data analysis software, and statistical tools (e.g., Asana, Lucid Chart, Excel, Tableau) to collect, analyze, and interpret process-related data.
  • Superior communication skills

Here are a few good-to-haves for the role at Episource:

  • Master's degree
  • Green Belt certification in Lean Six Sigma or similar preferred
  • Healthcare/Risk Adjustment experience

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused
The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Salary Range (or rate): $80,000 - $100,000 / year

Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting. In addition to your salary, Episource offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements: please see our benefits section above for more information.)

Expert Teams. Ingenious Technologies. Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.