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Product Manager

Product | Remote - US | Full Time

Job Description

The Product Manager collaborates with the Product Development team in conveying a clear product vision to our customers, internal stakeholders, scrum teams and sales. The Product Manager is primarily responsible for driving a well ideated roadmap and feature set, that supports the product and our interoperability platform as a service. The Product Manager researches the market to identify new opportunities and works with end users to identify further automation and digitization of our applications.


Essential Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Actively researches and learns the markets we serve.

  • Spends time talking to customers and prospects and learning their needs, their current workflows.

  • Has a user community to tap into for feedback and questions.

  • Sought for user expertise

  • Represents the voice of the user to stakeholders and the R&D department

  • Discovers user problems from enhancement requests, surveys, and interviews

  • Performs and clearly summarizes qualitative & quantitative research

  • Defines the serviceable, obtainable market for the product with enough accuracy to guide product decisions

  • Performs competitive research, influencing product solutions

  • Summarizes win/loss and churn analysis, guiding product solutions

  • Seeks feedback from users and stakeholders and incorporates into problem discovery

  • Seeks customer success and sales feedback and incorporates it into problem discovery

  • Achieves product roadmap buy-in and ensures org alignment

  • Prioritizes using prioritization framework and good judgment

  • Sets product and user adoption metrics that guide priorities

  • Sought for product and product performance expertise

  • Improves the collective product knowledge with proactive stakeholder education

  • Discovers and resolves the root cause of product issues

  • Triages product issues timely and accurately

  • Develops, maintains, and achieves buy-in of 1+ year product roadmap

  • Defines quarterly OKRs with team and ensures cross-functional alignment

  • Articulates the why and what with clearly written epics and stories, ensuring alignment prior to start

  • Builds visual models and wireframes that communicate product concepts

  • Understands team core competencies, anticipates challenges, and incorporates into plans

  • Changes stories rarely once started

  • Builds strong thought partner relationships with peers and stakeholders, ensuring all impacted roles are well represented in planning

  • Attains committed OKRs

  • Proactively keeps stakeholders informed of progress and obstacles

  • Seeks to understand dependencies and manages them well

  • Ensures feature documentation and release communication are clear

  • Releases often, measures and monitors success criteria, and adjusts plans based on performance

  • Demonstrates excellent situational judgment, knowing when to drive forward and when to ask for help

  • Compassionate with individual customers with the ability to discern anecdotes from insights

  • Listens actively, ensuring customers and stakeholders feel heard

  • Communicates clearly and actively participates in group meetings

  • Structures strategic conversations with some help

  • Develops and delivers clear presentations to groups

  • Brainstorms constructively with others and leads effective brainstorming sessions

  • Actively participates in company hosted events or external events such as Hackathons, MeetUps, and other groups.

  • Assist with recurring management team reporting

  • Requires an individual to maintain the ability to work in an environment with PHI / PII data

  • May be assigned other duties.

  • Must maintain compliance with all company policies and procedures.


Qualifications / Requirements:

  • Over 8 years of experience in Product Management or Interoperability/Integration, preferably in the healthcare or technology industry.

  • Bachelor’s degree required, or equivalent combination of education and experience, professional certification preferred.

  • Prior experience with a Medicare Advantage Plan, Medicaid or ACA plan

  • Strong understanding of claims/encounter, member, provider, Rx, lab, and clinical data sets

  • Previous experience with a health plan, hospital system or vendor to health plans as well as big data platforms, cloud technologies, ETL, and integration/interoperability.

  • Experience with EMR integration approaches (i.e. CCDA, XML, APIs, flat file, 3rd party vendors, etc.), EMR platforms (i.e. Allscripts, Athena, Cerner, eClinicalWorks, Epic, NextGen, Practice Fusion), and interoperability concerns (i.e. HIE, HL7/FHIR, Blue Button, Patient Access, Payer-to-Payer, TEFCA, CareQuality, etc.) is desirable.

  • Significant experience working in an Agile Software Development environment and possesses knowledge of the Product Development Lifecycle

  • SQL intermediate skills as well as BI tools (i.e. Tableau, Power BI, etc) and data technologies (i.e. Snowflake).

  • Experience performing competitive analysis and market research to stay on top of industry trends

  • Experience working with multiple teams/stakeholders to gather and document detailed business and technical requirements

  • Direct experience conducting process analysis, requirements definition, and use-case analysis

  • Desire to challenge the status quo, and strong focus on the voice of the customer

  • Strong organization, documentation, change management and project management skills

  • Ability to work well with teams and the ability to influence peers, scrum teams and management

  • Excellent Verbal and written communication skills, including ability to effectively communicate with internal and external customers.

  • Excellent Microsoft Office proficiency (MS Office-Word, Excel, Outlook)

  • Must be able to work under pressure and meet deadlines, while maintain a positive attitude and providing exemplary customer service.

  • Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

  • High level of ethic, integrity, discretion, and confidentiality.


Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting productivity standards.

  • Must be able to lift and carry up to 10 lbs.

  • Must be able to talk, listen, speak and view regularly

  • Limited domestic and/ or international travel to customer sites/plants, etc.


Working Conditions:

  • Working conditions are normal for an office environment.

  • Requires prolonged sitting, some standing, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment.

  • Work may require occasional weekend and/or evening work.

  • Appropriate Personal Protective Equipment (PPE) is required when in a clinical setting

  • Limited domestic travel may occur (i.e. to conference). Travel is primarily local during the business day, although some out of the area and overnight travel is to be expected.



Training Requirements:

  • Agile Product Owner/Manager, HL7 and Pragmatic Marketing certification preferred

  • Company compliance program modules.

  • Company safety regulations.