Data Analyst

Advance Possibility
Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

Expert Teams. Ingenious Technologies.
Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Job Summary:

Data Analyst is part of the Product support team, majorly working on handling support tickets, review to address client concerns/issues with the help of Product, Engineering and Operations team support ensuring client concerns are addressed within SLA to their satisfaction.

Essential Duties & Responsibilities:

• Acknowledge incoming tickets and perform first level review.

• Perform data analysis, validate, review, and recreate client concerns and provide appropriate resolution.

• Collaborate with internal/external stakeholders to resolve customer issues.

• Effective communication with client and other stakeholders on the progress and next steps.

• Perform review, reprocess, and validation on data processed and outcomes.

• Support team members on the Operations process and contribution towards process enhancements.

• Prepare reports, documentation on different data format, processed in the system.

• Complete, file loading, validation, summary preparation and update client and other stakeholders within SLA.

• Report gaps, issues to respective stakeholders without any delay, track and follow them effectively.

• Requires an individual to maintain the ability to work in an environment with PHI / PII data.

• May be assigned other duties.

• Must maintain compliance with all company policies and procedures.

Qualifications / Requirements:

• 0 to 5 years as Data Analysts or relevant role.

• Bachelor’s degree required (if applicable), or equivalent combination of education and experience, professional certification preferred.

• Knowledge of industry standards and practices.

• Knowledge of SQL, & Data analysis.

• Excellent Verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders.

• Excellent computer proficiency (MS Office-Word, Excel, Outlook, SQL)

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• High level of ethic, integrity, discretion, and confidentiality.