Front Desk Security Guard & Receptionist
Safety | Baltimore, MD | Full Time | From $17.00 to $20.00 per hour
Job Description
DISCLOSURE
This role can be fulfilled either as a W-2 employee or by providing services as an independent contractor (1099). Candidates must select their preferred engagement type upon applying. The details below outline both the 1099 independent contractor and W-2 employee versions of this opportunity. Please review carefully and determine which arrangement aligns best with your professional and financial goals.
Important Note: If choosing the 1099 independent contractor option, the company will assess whether all prerequisites to satisfy independent contractor classification tests have been met before finalizing engagement under this structure.
How to Apply: When applying, please specify whether you wish to be considered as a W-2 employee or 1099 independent contractor. Our team will review your application and, if selecting the 1099 option, confirm that all independent contractor classification requirements are met before finalizing the engagement.
OPTION 1: 1099 INDEPENDENT CONTRACTOR VERSION
(For individuals or businesses offering services independently)
COMPANY WEBSITE: https://enterprisemgmtinc.com/
COMPANY PHONE NUMBER: (443) 539-8508
CONTRACT ADMINISTRATOR PHONE NUMBER: (443) 539-8508 EXT 10
CONTRACT ADMINISTRATOR EMAIL ADDRESS:
ALTERNATE TITLE(S): Front Desk, Receptionist, Armed Security Guard
COMPANY: Enterprise Management Solutions, Inc.
DIVISION: Operations
DEPARTMENT: Safety Department
UNIT: n/a
Scope of Service: Independent Contractor
Reports to: Contract Manager (as needed)
CLASSIFICATION: Contract Position (1099)
Overview
Enterprise Management Solutions, Inc. ("Company") is seeking proposals from qualified 1099 Independent Contractors to provide combined duties of a security guard and a receptionist, ensuring both the safety of the premises and providing front desk administrative support. The role requires handling visitor management, monitoring security, and being ready to respond to security incidents while maintaining a professional and welcoming environment. The position is armed, meaning that the guard must be prepared to use a firearm if necessary for protection.
Scope of Work
Service Expectations & Deliverables:
The contractor is responsible for providing structured addiction treatment services in alignment with program needs, including:
Access Control: Monitor and control the entry and exit of visitors, employees, and deliveries by checking identification and issuing visitor passes.
Armed Security: Maintain a high level of vigilance, ensure the safety of occupants, and be prepared to use a firearm or other defensive measures if necessary.
Surveillance Monitoring: Operate security cameras, monitor alarms, and detect any suspicious activities in and around the facility.
Patrol Duties: Conduct periodic patrols of the premises to ensure security and report any incidents.
Visitor Reception: Greet visitors, answer inquiries, provide directions, and assist with the check-in process while maintaining a professional demeanor.
Emergency Response: Respond to alarms, security breaches, and emergency situations, such as fire or medical incidents, by following established protocols and coordinating with law enforcement or emergency responders.
Administrative Duties: Answer phone calls, handle incoming mail, manage visitor logs, and assist with other clerical tasks as needed.
Communication: Coordinate with building management, law enforcement, or emergency services when necessary and report any incidents to supervisors.
Enforce Rules and Regulations: Ensure compliance with building policies, safety regulations, and security protocols.
Safety Officer Responsibilities: Assume the role of safety officer in the absence of the Special Police Chief and perform safety officer responsibilities as assigned.
Service Schedule:
Services must be performed Monday through Friday, between 8:00 AM and 5:00 PM.
The contractor must be available to perform work at company offices and assigned locations.
Documentation & Compliance:
Contractor must submit detailed invoices reflecting services performed, including dates, locations, and nature of work.
Must comply with company policies and regulatory bodies such as COMAR, CARF, and CSA.
Complete and maintain all required documentation for audits, quality assurance, and service delivery verification.
Capability to respond quickly to emergencies.
Comfortable wearing and operating a firearm.
Qualifications & Licensing Requirements:
Experience: Minimum of 1-2 years as receptionist or security guard.
Skills:
Strong attention to detail and excellent situational awareness.
Effective communication and customer service skills.
Ability to remain calm and make quick decisions in high-pressure situations.
Basic computer proficiency for monitoring surveillance systems and maintaining logs.
Strong physical fitness, as the job may require standing for long periods or responding quickly to incidents.
Time Management: Ability to manage tasks efficiently and complete assignments on schedule.
Communication: Strong interpersonal and customer service skills.
Attention to Detail: Ability to maintain high standards of cleanliness and sanitation.
Preferred Certifications:
Valid Armed Security Guard License.
Firearm Permit or License (depending on state or local regulations).
First aid/CPR certification (preferred).
Licensing Requirements:
Business License (if operating as an independent contractor or cleaning business).
General Liability Insurance.
Workers' Compensation Insurance (if hiring employees).
Bonding Insurance (for financial protection against theft or damages).
W-9 Form (for tax reporting).
Certificate of Good Standing (if operating under an LLC or Corporation).
Driver’s License (if operating company-owned vehicles).
Compensation, Invoicing & Payment Terms:
- Contractors will be compensated per hour of service rendered and invoiced with the agreed upon rate.
- Payments will be made based on submitted invoices reflecting the services provided.
- Invoices covering services from Sunday through Saturday must be submitted to the Contract Administrator by Saturday at midnight to be included in the scheduled check run.
- Invoices submitted after this deadline may be processed in the following check run.
- The contractor is responsible for all taxes, insurance, and licensing costs associated with their work.
Independent Contractor Status:
- The contractor retains full discretion over how services are performed, provided they meet program requirements.
- The contractor is not an employee and is not entitled to benefits such as health insurance, paid leave, or unemployment insurance.
- The contractor must maintain appropriate professional liability insurance and provide proof upon request.
Proposal Submission Process
Interested contractors are invited to submit a competitive proposal for providing services under this contract. Proposals are accepted on a rolling basis. To be considered, please complete and submit responses to the questions in the fields below.
Proposal Requirements:
Prospective contractors must submit a proposal that includes:
Business name (if applicable), principal’s name, and contact information.
Summary of relevant experience and qualifications.
Copies of any relevant certifications (e.g., Certified Custodial Technician, OSHA Hazard Communication Training, IICRC Carpet Cleaning Technician).
Proof of general liability insurance.
Business registration documentation (if applicable).
Completed W-9 form.
Certificate of Good Standing (if operating under an LLC or Corporation).
Three professional references.
Confirmation of compliance with licensing and insurance requirements.
Proposal Evaluation & Selection Process:
Proposals will be evaluated based on the following criteria:
Demonstrated experience and expertise in housekeeping services.
Compliance with company qualifications and regulatory requirements.
Competitive pricing and value of services offered.
References and past performance in similar roles.
Completion and accuracy of submitted proposal documentation.
Each proposal will be scored based on these weighted factors, and the highest-scoring candidates will be invited for further discussions or contract negotiation.
Selected contractors will be contacted for further discussions or contract negotiation.
Questions & Clarifications:
For any questions regarding this RFP process, please contact Contract Administrator at (443) 539-8508 EXT 10.
OPTION 2: W-2 EMPLOYMENT VERSION
(For those seeking a traditional employment arrangement)
COMPANY WEBSITE: https://enterprisemgmtinc.com/
ALTERNATIVE TITLE(S): Front Desk, Receptionist, Armed Security Guard
COMPANY: Enterprise Management Solutions, Inc.
DIVISION: Operations
DEPARTMENT: Safety
UNIT: n/a
ACCOUNTABLE TO: Special Police Chief
CLASSIFICATION: W2 or 1099 full time 40 hours per week
WORK SCHEDULE: 40 hours per week in virtual HR suite at 3310 Eastern Avenue, Baltimore, MD 21224 office from the hours of Monday to Friday from 8:00 AM EST to 5:00 PM EST
ANTICIPATED TRAVEL: 0% of the time.
SUMMARY OF POSITION RESPONSIBILITIES: A Front Desk Armed Security Guard Receptionist combines the duties of a security guard and a receptionist, ensuring both the safety of the premises and providing front desk administrative support. The role requires handling visitor management, monitoring security, and being ready to respond to security incidents while maintaining a professional and welcoming environment. The position is armed, meaning that the guard must be prepared to use a firearm if necessary for protection.
The Front Desk Armed Security Guard Receptionist is responsible for ensuring the safety and security of the building while providing administrative and customer service duties at the front desk. This position requires a balance of excellent security awareness and strong customer service skills. The guard is armed and expected to respond to threats or emergencies, while also performing receptionist duties such as greeting visitors, answering phones, and managing access to the premises.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Access Control: Monitor and control the entry and exit of visitors, employees, and deliveries by checking identification and issuing visitor passes.
Armed Security: Maintain a high level of vigilance, ensure the safety of occupants, and be prepared to use a firearm or other defensive measures if necessary.
Surveillance Monitoring: Operate security cameras, monitor alarms, and detect any suspicious activities in and around the facility.
Patrol Duties: Conduct periodic patrols of the premises to ensure security and report any incidents.
Visitor Reception: Greet visitors, answer inquiries, provide directions, and assist with the check-in process while maintaining a professional demeanor.
Emergency Response: Respond to alarms, security breaches, and emergency situations, such as fire or medical incidents, by following established protocols and coordinating with law enforcement or emergency responders.
Administrative Duties: Answer phone calls, handle incoming mail, manage visitor logs, and assist with other clerical tasks as needed.
Communication: Coordinate with building management, law enforcement, or emergency services when necessary and report any incidents to supervisors.
Enforce Rules and Regulations: Ensure compliance with building policies, safety regulations, and security protocols.
Safety Officer Responsibilities: Assume the role of safety officer in the absence of the Special Police Chief and perform safety officer responsibilities as assigned.
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Prioritize fulfillment of emergent needs of the organization as it relates to staffing, CEO initiatives and HR compliance.
In collaboration with the CEO, spearhead the fulfillment of any non payroll related HR related inquiries from external agencies.
Consult with the CEO and executive team regularly to implement improvements within your scope on a continuous basis.
Works with other department / division heads to monitor the financial activities each department and make recommendations.
Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
Assist the supervisor with any work-related tasks as requested.
Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.
Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.
Support the maintenance of a safe environment by participating in training and drills as requested.
PHYSICAL DEMANDS:
Ability to lift and carry moderate weights (such as security equipment).
Capability to respond quickly to emergencies.
Comfortable wearing and operating a firearm.
WORKING CONDITIONS:
Location: Armed security receptionists typically work in environments requiring high security, such as corporate offices, government buildings, banks, or hospitals.
Physical Demands: Standing or patrolling for extended periods, occasional physical exertion if needed to respond to threats or emergencies.
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPETENCIES AND SKILLS:
Strong attention to detail and excellent situational awareness.
Effective communication and customer service skills.
Ability to remain calm and make quick decisions in high-pressure situations.
Basic computer proficiency for monitoring surveillance systems and maintaining logs.
Strong physical fitness, as the job may require standing for long periods or responding quickly to incidents.
LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:
Required Licenses/Certification:
Valid Armed Security Guard License.
Firearm Permit or License (depending on state or local regulations).
First aid/CPR certification (preferred).
Experience: Previous experience in security (armed preferred) and reception or customer service roles.
Education: High school diploma or equivalent.
Other: Must pass background checks and drug screenings.