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VTC Operator (Level 3)

Enterprise Services | Charlottesville, VA | Full Time

Job Description

Position - VTC Operator (Level 3)

Location - Charlottesville, VA

Hours – Normal Business hours                                

Clearance Required - TS/SCI       

DOD 8570 Category - (IAT / IAM Level II) Security+ or IAM Level II - Must have one of the following: CAP, CASP, CISM, CISSP (or Associate), GSLC

HSD or GED with 10 Years of relevant experience, OR Associate's Degree with  8 Years of relevant experience, OR Bachelor's Degree with 6 Years of relevant experience, OR Master's Degree with 4 Years of relevant experience OR PhD.

Job Description

EICORP has an immediate opening for a VTC Operator to work at the National Ground Intelligence Center in, Charlottesville, VA. Candidates must currently possess an active Top Secret clearance with SCI Eligibility.

Responsibilities

• Responsible for scheduling, monitoring, and Tier I operations and maintenance of secure VTC systems

• Schedule and establish VTCs and conducts routine operational tests and fault isolation on VTC electronic systems and equipment

• Optimize systems operation and resource utilization

• Provide assistance to users in accessing and using systems

• Maintain and operate a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices

• Continuously monitors all component equipment and takes the appropriate corrective action for restoral to operational readiness

• Requires strong adherence to scheduling deadlines

• Requires experience working with demanding, high ranking customers and their staff

• Helpful to have previously worked in a Help/Service Desk or other customer service environment

• Must have the ability to work in team environment with good customer relation skills