Co-op & Compliance Specialist

Edmunds offers flexibility to work fully remote, from our Edquarters, or a combination of both

At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

The Co-Op and Compliance Specialist will own monthly Co-Op pre-approval, package creation and delivery. As a member of the Co-Op team, they will serve as the primary point-of-contact for all Co-Op related requests and documentation and assist with training needs. Additionally, they will work in collaboration with the Manager, Co-Op and Compliance to research, document and communicate brand compliance requirements in support of existing and new product launches.

The ideal candidate will combine a passion for the highly complex and intricate details of co-op and compliance programs; a keen eye for identifying process and workflow opportunities and a high empathy for sales and operational team members. Success in this position requires strong customer service skills; project management experience; problem-solving skills; strong critical thinking and analytical skills; attention to detail; a willingness to experiment; the ability to thrive in a dynamic and changing environment; and a passion for helping others achieve results.

What You’ll Do:

• Own the monthly co-op package processes and partner with technical teams to optimize automation and scale the service to deliver monthly packages to dealers with 100% accuracy
• Execute monthly co-op/compliance service tasks such as managing a caseload of co-op inquiries and pre-approval submission requests
• Manage pre-approval service vendor, Zimmerman, by leading weekly meetings and following up as needed on ad hoc requests
• Manage a case load of data change requests for Salesforce users in accordance with established SLAs (e.g. pricing updates, account alignment changes, billing data changes)
• Serve as a first point-of-contact for customer issues; proactively identify, troubleshoot and resolve issues in a timely manner
• Maintain all documentation related to the Edmunds co-op program ensuring dealers maximize their co-op funds
• Support research and documentation on brand compliance details for new product launches/ pilot programs and effectively communicate requirements
• Collaborate with brand agencies to translate compliance updates required for current/future Edmunds products and ensure requirements are being met
• Assist in the development of scalable compliance procedures and frameworks to support new partnerships and/or product offerings; regularly review and identify areas of opportunity to improve existing frameworks
• Monitor and identify issues that may adversely affect reimbursement eligibility for dealer partners; escalate risks or roadblocks for the dealer as needed to ensure an expeditious resolution
• Determine Edmunds solutions for dealers of all sizes, regions and brands as ad hoc issues arise, and adapt recommendations quickly to suit varying client needs

What You Need:

• BA/BS degree
• 4+ years of experience in a customer-facing success or operational role(s)
• 2+ years work experience in automotive Co-op Management preferred
• Proficient knowledge of both Microsoft Tools and Google Suite products; technically adapt in data preparing, data profiling and data visualization
• Working experience of CRM systems; such as Salesforce.com
• Ability to take strategic ambiguity and research multiple solutions; and expressing their strengths, limitations and recommendations
• Ability to build solid relationships with marketing agencies, vendors, dealer partners, and internal teams to provide excellent dealer service
• Able to self-manage and balance day-to-day operational duties, project work, and production support
• Ability to manage multiple tasks in a well-organized and highly detailed manner while working in a fast-paced, perpetually evolving, relationship-driven environment
• Passionate about the Edmunds mission

The compensation range for this position is $58,100 - $85,001 per year. The base pay will take into account internal equity as well as job-related knowledge, skills, and experience among other factors. In addition, Edmunds offers full-time employees a comprehensive total rewards package including the benefits listed below.

Edmunds Perks:

• Flexible time off
• 13 Paid Holidays
• Comprehensive Health Benefits (medical, dental, vision, life and disability)
• Flexible Spending Accounts (Employees) and Health Savings Accounts (Employee and Employer Contributions)
• 401K Plan with company matching at 100%, up to 6% of eligible salary with immediate vesting
• Stock purchase program
• CarMax vehicle discount
• Up to 4 months Paid Parental Leave
• HeartCash matches employee donations to the causes that are important to them
• 2 Days of Paid Time Off for time to dedicate to social impact causes
• FitCash covers a portion of gym or fitness activity fees
• Well being sessions and events such as yoga, meditation and walking challenges
• On-going career development sessions and an annual learning event
• Pet insurance
• Sabbatical leave
• Education Reimbursement
• Pre-tax spending accounts for qualified transportation expenses
• Plus a coffee bar, frozen yogurt and more!

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, Built in LA and Inc. Magazine. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. If you’re interested in learning more and joining our mission, we’d love to hear from you!

Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.

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