Eaton

Your browser cookies must be enabled in order to apply for this job. Please contact support@jobscore.com if you need further instruction on how to do that.

Experienced Order Management Specialist (French speaker)

Customer Support | Budapest, Pest, Hungary | Full Time

Job Description

Experienced Order Management Specialist (French speaker)

Locations: Budapest, Hungary

Categories: Order Management, Supply Chain, Customer Support

 

Eaton's Hydraulic Division has an opening for a:

 

Experienced Order Management Representative (French Speaker)

Location: Budapest, Hungary

Eaton’s goal is to grow in EMEA. If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers.

This position is a unique opportunity for those who are looking for advancement in their career and would like to work in a truly value-added position. 

You will be responsible for a full scale order management process, provide commercial support such, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.

 

Essential Functions:

 

Provide proactive consultation and commercial support to internal and external customers for orders

Order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims

Complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence

Provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance

Track, maintain and document general and specific customer conditions

Define and ensure efficient processes in the ERP and Order Management systems

Support commercial projects

Maintain customer data according to Customer Data rules and processes

Adapting and driving change and process improvements

Take part in process improvement related projects

 

Qualifications

Bachelor’s degree from an accredited institution

Excellent French and English

2-3 years of professional experience in customer services related roles, preferably in Supply Chain or Logistics related field

Knowledge of computerized order management processes, a good command of Excel

 Proficient in creative problem solving, conflict resolution, and managing priorities

Strong analytical skills required to enter, document and manage orders and customer issues

Excellent Communication and Interpersonal Skills

Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

Teamwork, networking and continuous learning skills

 

As a previous experience the Order Management Representative could have worked as a Supply Chain Representative, Customer Care Specialist, Customer Service Representative.

 

What Eaton offers:

 

Competitive compensation and benefits package

Challenging projects in dynamic collaborative team

Home office opportunity after the probation period (1 day / week)

Great promotional opportunities  – Eaton encourages internal promotion, whenever possible

Excellent working environment – safety and ethic is really important for us

Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.