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Solutions Architect

Business Development | Remote | Full Time

Job Description

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

Job Summary:

The Solutions Architect will be primarily responsible for actively driving and managing the initial needs analysis and proposal preparation stages of the sales process, working in tandem with the sales team as an advisor and product/service advocate for the company's offerings. The Solutions Architect is responsible to  articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. 

Duties/Responsibilities:

  • Work closely with the sales organization on all revenue generating opportunities and lead the needs analysis process in understanding customer challenges and requirements, while also helping to qualify opportunities.

  • Support the sales team in documenting and translating requirements to ensure Doctor On Demand can accomplish customer goals.

  • Able to respond to functional and technical elements of RFIs/RFPs and Pricing.

  • Secure input from all necessary solution partners within the company and adapt solutions, as necessary, to ensure appropriate fit.

  • Craft presentations and demonstration pitches with the sales team for different audience types.

  • Continually act as a liaison with Company  Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs.

  • Opportunistically pursue additional business development opportunities within client organizations.

  • Collaborate with the sales team to ensure sales opportunities are effectively covered and facilitate progress as applicable.

  • Other duties as assigned. 

Required Skills/Abilities:

  • Ability to manage multiple conflicting priorities, respond quickly and manage time effectively in a fast-paced, dynamic team environment.

  • Excellent problem solving, critical thinking, and analytical skills

  • Advanced user of Excel, PowerPoint and Word, G-Suite

  • Excellent verbal and written communication skills

  • Excellent interpersonal, presentation, and persuasion skills

 Education and Experience:

  • Bachelor's degree 

  • 3+ years’ Pre-Sales/Solutions Architect experience in a managed services or SaaS environment

  • Experience working in the AI & ML domains is preferred. 

Physical Requirements:

  • Travel may be  required. 

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times. 


This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.