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Revenue Cycle Manager

Finance & Accounting | Minneapolis, MN | Full Time

Job Description

Doctor on Demand is seeking a Revenue Cycle Manager to execute and improve our revenue cycle management function. This role will work directly with internal stakeholders such as finance and engineering as well as external stakeholders to ensure billing and collection processes are in place to support our mission.

Your impact:

  • Responsible for the achievement of Accounts Receivable and Bad Debt Reserve goals in order to meet department and company goals

  • Designs and implements new processes to minimize claim denial rate and bad debt rate, and to improve cash flow and ensure industry standard clean claim submission rate

  • Educate customers and internal stakeholders on how to integrate with our unique billing model

  • Ensure revenue generation is correct, on time, and reconciled and account receivables remains accurate and transparent

  • Be the resident expert for revenue cycle questions, including participating in cross-functional efforts to increase efficiency and effectiveness of of systems and processes related to the revenue cycle

  • Ensure all policies, procedures and initiatives are handled in compliance with HIPAA privacy and security regulations



  • 5+ Years experience with revenue cycle management and systems, especially in a healthcare setting

  • Ability to develop fantastic relationships with both internal and external stakeholders

  • Experience managing complex projects and prioritizing across day-to-day execution and long-term initiatives

  • Knowledge of US healthcare system, industry terminology and best practices

  • Ability to engage with all levels of an organization and different types of teams (executive, technical, finance, product, etc.)

  • Familiarity with agile engineering practices

  • Proficiency in Excel a must

  • Experience in SQL


About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at