Manager, Credentialing & Onboarding

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

Duties/Responsibilities:

• Oversee day-to-day operational credentialing, privileging and licensing activities in collaboration with the Credentialing Committee and Compliance Department. 

• Manage the selection, training and development of staff while fostering a culture aligned with DOD’s core values.

• Ensure credentialing processes are in compliance with NCQA, state and federal regulatory requirements and delegated credentialing agreements with health plans clients.

• Maintain oversight of ongoing monitoring, compliance and re-certification activities for accrediting organizations, such as NCQA and URAC.

• Lead cross functional efforts to ensure a positive, professional and timely onboarding experience for clinicians to meet growth and utilization targets.

• Identify, prioritize and implement workflow and technology/product enhancements to improve onboarding efficiencies and clinician satisfaction.

• Analyze, report and make recommendations on various key metrics and trends related to the clinician onboarding process and the credentialing/licensing budget.

Required Skills/Abilities:

• Strong leadership and motivational skills

• Excellent verbal and written communication skills

• Excellent interpersonal skills and ability to interface effectively cross functionally and with the medical practice

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to function well in a high-paced environment and able to quickly adapt to change

Education and Experience:

• Associates Degree or equivalent

• At least 5 years of experience