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Healthcare Operations Data Analyst, Manager

Analytics | Financial District, SF | Full Time

Job Description

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

Job Summary:

The Healthcare Operations Analyst will leverage Doctor on Demand’s unique data landscape to create insights into our business and product performance, as well as lead efforts to optimize efficiencies across teams.  

This role will primarily support Clinical Operations, Finance and Product  teams, and will collaborate with other departments to ensure the success of operational initiatives. 

Duties/Responsibilities:

  • Responsible for producing and maintaining operational forecasts in support of staffing decisions

  • Collaborate with FP&A to develop and maintain tools for estimating revenue and margin

  • Directs the integration of  ERP and practice management systems into BI landscape

  • Monitor trends and identify causation where volumes diverge from forecasts 

  • Collaborates with Product team to model and measure the impact of product changes and new feature additions and incorporate changes into BI systems

  • Analyze claims, billings and eligibility determinations to optimize operational efficiency

  • Assist in responding to system outages and measuring impact to clients and patients

  • Other duties as assigned. 

Required Skills/Abilities:

  • Advanced skills using Business Intelligence tools like Looker or Tableau to publish enterprise dashboards and reports

  • Experience with forecasting

  • Experience working with healthcare financial data

  • Strong SQL skills

  • Data modeling skills

  • Excellent verbal and written communication skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Ability to function well in a high-paced environment often involving competing priorities.

 Education and Experience:

  • Bachelor’s Degree, preferably in a quantitative discipline

  • At least 5 years of experience performing analytics, preferably in a health insurer or healthcare analytics setting

Perks:

  • Be a core leading member of a small and elite analytics team
  • Fluid work hours, fun, fast-paced environment
  • Salary + full benefit
  • Unlimited PTO401(k) program with matching

  • Continuing education stipend

  • Finish your day knowing you worked on a product that helps people and has saved lives