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Electronic Health Records Coordinator

Customer Support | Plymouth, MN | Full Time

Job Description

Electronic Health Records Coordinator

The Electronic Health Records Coordinator will compile, process and maintain medical records for Doctor on Demand patients in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the organization. Retrieve records and release information to patients, physicians, and staff as requested.

This position reports to the Manager of Member Support.


Roles & Responsibilities

  • Superior customer service skills which includes a friendly, positive attitude

  • Basic medical terminology knowledge

  • Basic knowledge of the rules, regulations, policies and procedures related to patient medical records and patient confidentiality

  • Knowledge and/or the ability to learn electronic medical records processing and procedures

  • Knowledge and ability for data entry and retrieval using a standard keyboard

  • Protect security of medical records to ensure patient confidentiality

  • Reviews records for completeness, accuracy and compliance with regulations

  • Retrieve patient medical records for physicians, technicians and other medical personnel

  • Fill record requests and release information to persons and agencies according to regulations. (i.e., Patient, physicians, insurance companies and legal entities)

  • Compile and maintain patients’ medical records to document condition and treatment, provide data for research, cost control and care improvement efforts

  • Fax office notes and test results to or obtain records from outside healthcare organizations and physician offices for continuity of care

  • Scan internal and external documents into the electronic medical record, attaching those scans to existing documents as needed

  • Separate incoming faxes, import into electronic medical record and route document to appropriate desktop, if applicable

  • Import and attach testing results to existing documents

  • Review patient chart and ensure all necessary documents are obtained and imported into chart prior to appointment

  • Demonstrate the ability to effectively deal with stressful situations in a calm and productive manner, while maintaining the highest degree of customer satisfaction

  • Always performs concise and thorough documentation in patient’s charts

  • Work closely with the clinical and legal departments to ensure appropriate and timely release of records according to specific state and federal regulations

  • Maintain strictest confidentiality

  • Other duties as assigned


Knowledge, Skills & Abilities

A successful Electronic Health Records Coordinator will have well developed emotional and social competencies in these areas:

  • Empathetic, honoring the consumer and what they are feeling

  • Passionate about helping others

  • Self-Confident and able to diplomatically express views that may be unpopular

  • Actively Listens and is able to quickly distill provided information and insights

  • Conscientious, organized and dependable; always meets deadlines and commitments

  • Initiative-Driven, pursuing goals beyond what is required or expected

  • Optimistic and persistent despite obstacles; expects success, not failure

  • Service Oriented, anticipating, recognizing and meeting customer needs

  • Conflict Manager, diplomatically and tactfully able to calm tense situations

  • Communication, addressing issues, listening and seeking mutual understanding

  • Influence, effectively persuading others

  • Collaborative, works as part of a team to successfully achieve common goals

  • Leadership, motivating, developing and directing people as they work

  • Time Management, managing one’s own time and the time of others


Minimum Qualifications

  • This position requires accreditation in Health Information management, or equivalent knowledge/experience, to include ICD-10 coding and medical terminology.  

  • A minimum of three years related experience is required.

  • Must possess the ability to communicate effectively, including written and verbal skills; work well, both individually and as part of a team, through respect, collaboration and dedication; and successfully interact with a diverse culture base.

  • Able to work independently


About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at