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Clinical Trainer

Clinical Operations | Remote/Minnesota Headquarters | Full Time

Job Description

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

 

Job Summary

The Clinical Trainer will be responsible for the training of new and existing clinicians on DOD applications and workflow. They will collaborate cross functionally in the development of training materials, training content, and topics for on-going training. They will manage training documents and play a key role in clinician adoption of workflows and systems.  The Clinical Trainer will be responsible for maintaining a highly effective, efficient and professional training program for each of the clinician specialties within the medical and behavioral health practices.


Duties/Responsibilities

  • Perform day-to-day activities related to the training of new and existing clinicians on DOD EMR, applications and workflow

  • Collaborate cross functionally with clinical leadership, provider support, clinical operations and product/engineering to establish and maintain a training program meeting the objectives of each functional area

  • Develop processes to maximize clinician adoption of workflows and systems

  • Manage training material, including writing of new and revised training documents and creation and revision of training videos

  • Effectively communicate EMR and system updates/enhancements to the clinicians

  • Identify, prioritize and implement workflow and technology/product enhancements to improve training efficiencies and clinician readiness and satisfaction

  • Ensure a positive, professional and timely training experience for new clinicians


Required Skills/Abilities

  • Excellent communication skills, both written and verbal

  • Comfortable presenting training material in a group setting

  • Knowledge of curriculum development and workflow analysis

  • Strong organization and time management skills with a proven ability to meet deadlines 

  • Ability to work independently and demonstrate initiative is required.

  • Excellent interpersonal skills and ability to interface effectively cross functionally and with the medical practice

  • Strong analytical and problem-solving skills

  • Ability to function well in a high-paced environment and able to quickly adapt to change

Education and Experience

  • Associates Degree or equivalent.

  • At least five years related experience required.

Physical Requirements

  • Ability to remain seated in a stationary position for prolonged periods.

  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.

  • Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices).

  • May require business travel


This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.