Clinical Support Agent: Pharmacy Tech / Medical Asst.
Customer Support | Plymouth, MN | Full Time
About the Team
Our Customer Support team, located in the Minneapolis / St. Paul area, is responsible for multiple areas of the member/physician experience. We support our members in every way possible, as well as work with our staff of physicians, to ensure they have the necessary support to deliver stellar care. Our team of caring and dedicated agents are setting a new standard in digital health support and we are looking for candidates that want to do the same.
About the Role
In this fast-paced role, your primary responsibilities will entail communication with pharmacies. You will be assisting in care of patients and communication with healthcare team.
Doctor On Demand Pharmacy Tech / Medical Assistant Profile:
Passionate about helping others
Able to effectively demonstrate his/her empathy when with patients
A critical thinker and loves to solve problems
Confident. Will raise tough questions to leadership when he/she believes policies/rules may not be the best solution for the patient
Appreciates change and wants to work for a company which is evolving how healthcare is delivered
Experienced with handling sensitive data and situations; experienced working in healthcare
A strong verbal and written communicator
Extremely detail-oriented, learns quickly from mistakes
Respond to calls, emails, and live chats from members & pharmacies regarding prescriptions and other health care coordination needs
Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
Identify and escalate priority issues that need immediate attention via established pathways and follow up if needed
Assist in prescription review and Prior Authorization medication management
Be self-motivated enough to complete tasks without being prompted
Willing to work flexible hours which may include evening or weekend shifts
Reside in the Minneapolis / St. Paul area
2+ years of experience in healthcare
Medical Assistant, EMT, Paramedic, or Pharmacy technician certification or higher training
Knowledge of Healthcare and medical terminology
Call center experience related to pharmacy or health care platform
Exceptional customer service skills
Experience working with web based systems
Ability to type 50+ WPM
Experience handling inbound support inquiries via phone, email, and chat preferred
Telecommuting experience is a plus but not required.
Be part of a fast growing company doing exciting things in healthcare
Potential to advance as the department grows
Ability to work remotely, in the comfort of your home
Competitive time off and benefits policy
Cell phone stipend
About Doctor On Demand
Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.
Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.