Behavioral Health Liaison
Clinical Operations | Remote/Minnesota Headquarters | Full Time
About Doctor On Demand
Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.
Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.
The Clinician Liaison will work closely with DOD’s mental health provider network to ensure provider satisfaction and engagement within the practice. The Clinician Liaison will collaborate cross functionally with HR/Recruiting, clinical leadership and product on various practice support and growth related activities. The Clinician Liaison will work to achieve the established patient service level and appointment availability across all states. This person will be critical in ensuring continuity of quality care for patients.
Onboarding activities related to the hiring of new clinicians
Relationship management and liaison activities between clinicians and various departments within DOD
Monitor clinician scheduling and adherence to contractual requirements to optimize state by state coverage, patient service levels, clinician productivity and visit growth
Drive a high level of clinician satisfaction, retention and committed hours through excellent support and scheduling flexibility
Additional activities and initiatives to support practice management and growth initiatives
Excellent verbal and written communication skills
Excellent interpersonal skills and ability to interface effectively cross functionally and with the medical practice
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced environment and able to quickly adapt to change.
Education and Experience:
Associates Degree or equivalent.
At least two years related experience required