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Senior Product Designer

Product | San Francisco, CA | Full Time

Job Description


At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy.  We’re leading this shift with an enterprise platform that changes the way companies think about customer support. Our Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung and SAP. We’re based in San Francisco and backed by top venture firms and angels from Silicon Valley.


Role and Responsibilities:

  • Collaborate closely with product managers, engineers, data scientists, and other designers to define, design, and refine user facing products

  • Design for both mobile and desktop environments and ensure a consistent user experience across different platforms

  • Identify the various scenarios a user may encounter and define an end-to-end experience that accommodates them

  • Deliver polished visual solutions for web and mobile apps that are obvious, elegant, and delightful

  • Work with the design team to build a comprehensive design system


The designer skills you bring:

  • You have a deep understanding of visual design and care a lot about things like grids, typography, and aesthetics

  • You are comfortable taking a feature from definition to interactions to visuals, and have worked in a fast-paced, agile environment

  • You have the ability to clearly communicate and defend your design decisions

  • You are comfortable writing clear and concise UI micro-copy

  • You have a basic understanding of human psychology and ways to apply it to your work in order to plan and influence the user experience

  • You have at least 3 years of experience designing digital products (either consumer or enterprise)


If this sounds good to you

Please include a link to your online portfolio, and please make sure to include a few words about what you’re looking for in your next role. 

This is an awesome opportunity for someone looking to influence a product that’s redefining a huge industry.


Directly is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is an exempt, full-time salaried position with comprehensive benefits.