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Sales & Marketing Database Intern (Part-time)

Marketing | San Francisco, CA | Part Time

Job Description

Company

Directly’s expert-powered chatbots reward your power users for optimizing automatic answers and personally answering customer questions. World-class companies like Airbnb, Autodesk, LinkedIn, SAP and Samsung are leveraging Directly’s unique expert-powered model to reduce contact center volumes and costs (50-90%) and deliver an amazing customer experience (CSAT increases of 10-20 points) with a minimal burden on their internal teams. The company is based in San Francisco, CA.

directly.com

 

Role

This is an immediate opening, part-time (10-15 hrs/week in SF office), entry level marketing operations support role to help our Marketing team with account data, customer research, reports, and other projects.

Responsibilities

  • Provide day to day support in our CRM platform - Salesforce
  • Set up new accounts and contact profiles, and reconcile existing customer records and data
  • Assist the sales team with ongoing administrative and operational tasks
  • Manage and import data from data providers such as ZoomInfo and ZenIQ
  • Support and contribute to various projects and reporting requests

Skills & Requirements

  • Bachelor’s Degree
  • Strong knowledge of Salesforce.com & Excel
  • Strong business understanding and business acumen
  • 1-2 years’ experience in sales/business operations/analytics
  • Quick learner who thrives in a fast-paced collaborative environment
  • Able to effectively handle multiple tasks and projects simultaneously
  • Excellent organizational skills and attention to detail and accuracy
  • Passion for data integrity, always finding ways to improve data quality and insights
  • Excellent written and verbal English communication skills
  • Comfort with ambiguity, uncertainty, and a rapidly evolving business landscape