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Recruiter / Talent Acquisition Lead

General | San Francisco, CA | Full Time

Job Description

At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies think about customer support. Our Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung and SAP. We’re based in San Francisco and backed by top venture firms and angels from Silicon Valley.



We have a great opportunity for a highly motivated talent acquisition lead who will work closely with our Senior Leadership and People Operations teams to identify, vet, hire and onboard a strong and diverse pipeline of candidates across a range of cutting edge professional disciplines. You will play a key role in helping us achieve our ambitious goals by attracting and hiring top talent in a range of disciplines.



  • Partner with hiring managers to understand specific talent needs to successfully build a pipeline of active and passive top talent through various channels

  • Develop effective and creative sourcing strategies that will deliver the best available talent

  • Efficiently source, identify, engage passive candidates through a variety of methods, building a consistent pipeline of top talent for diverse roles

  • Deliver a highly personal and differentiated candidate experience to all candidates through effective communications and crafting their overall hiring experience

  • Continually optimize and improve how we approach recruiting



  • 5+ years of experience in sourcing (outbound sales) and recruiting (in-house and agency experience)

  • Strong results-oriented experience implementing creative sourcing strategies that result in hiring top talent

  • Experience working with hiring managers in a metrics driven environment

  • Experience in a fast-paced, high growth, startup environment

  • Excellent communication, organizational skills and follow-through, both internally and externally

  • Experience with Applicant Tracking Systems (ATS)

  • Strong commitment to diversity and inclusion as a key driver to business success


Directly is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is an exempt, full-time salaried position with comprehensive benefits.