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Lead QA Engineer

Engineering | San Francisco, CA | Full Time

Job Description


Directly’s expert-powered chatbots reward your power users for optimizing automatic answers and personally answering customer questions. World-class companies like Airbnb, Autodesk, LinkedIn, SAP, and Samsung are leveraging Directly’s unique expert-powered model to reduce contact center volumes and costs (50-90%) and deliver an amazing customer experience (CSAT increases of 10-20 points) with a minimal burden on their internal teams. The company is based in San Francisco, CA.



We have a great opportunity for a passionate QA engineer to lead testing efforts for the Directly platform. As part of a fast-paced agile development team, you’ll be responsible for establishing an effective test process which drives high software quality, and for maintaining quality standards across 3 (and growing) scrum teams. This position requires a dynamic individual with proven leadership and strong technical skills.


  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
  • Manage the work efforts of other QA engineers and make decisions for hiring, performance appraisals, and career planning of team
  • Develop and execute test cases, scripts, plans and procedures (manual and automated)
  • Develop and maintain test automation frameworks and test cases
  • Regress, isolate and report issues found during testing
  • Troubleshoot issues down to the root cause and provide detailed bug reports
  • Develop and execute performance and scalability tests using open source tools 
  • Work cross-functionally with product, design, and engineering as part of a scrum product development process


  • 6+ years overall QA experience
  • 3+ years management experience
  • Experience with SaaS applications, web service APIs, and/or mobile applications is a must
  • Demonstrate a clear understanding of QA processes and methodology 
  • Hands-on experience with automation testing, including the use of test frameworks such as Selenium 
  • Proficient with Git operations (especially GitHub)
  • Proficient using SQL (especially MySQL)
  • Excellent verbal and written communication skills.
  • Ability to think creatively, problem solve, and innovate
  • BS in Computer Science or related discipline or equivalent professional qualification

Nice to Have:

  • Experience testing machine learning or AI based systems
  • Experience with JIRA, Jenkins, TestRail, SoapUI and/or Robot Framework
  • Experience with Groovy and/or Python