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Lead QA Engineer

Engineering | San Francisco, CA | Full Time

Job Description


At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy.  We’re leading this shift with an enterprise platform that changes the way companies think about customer support. Our Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung and SAP. We’re based in San Francisco and backed by top venture firms and angels from Silicon Valley.



We have a great opportunity for a passionate QA engineer to lead testing efforts for the Directly platform. As part of a fast-paced agile development team, you’ll be responsible for establishing an effective test process which drives high software quality, and for maintaining quality standards across 3 (and growing) scrum teams. This position requires a dynamic individual with proven leadership and strong technical skills.



  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
  • Manage the work efforts of other QA engineers and make decisions for hiring, performance appraisals, and career planning of team
  • Develop and execute test cases, scripts, plans and procedures (manual and automated)
  • Develop and maintain test automation frameworks and test cases
  • Regress, isolate and report issues found during testing
  • Troubleshoot issues down to the root cause and provide detailed bug reports
  • Develop and execute performance and scalability tests using open source tools 
  • Work cross-functionally with product, design, and engineering as part of a scrum product development process



  • Experience implementing automation into a predominantly manual testing environment
  • Experience implementing a suite of QA test management software to drive growth, identify risks, prioritize and distribute work
  • Experience mentoring employees to grow their relevant skill set and make important contributions to overall company goals
  • Proven experience recruiting QA engineers in the SF Bay Area
  • Proven experience testing SaaS applications, web service APIs, and/or mobile applications
  • Deep understanding of QA processes and methodology 
  • Proficient experience with automated testing including the use of test frameworks such as
  • Experience with version control systems, specifically GitHub
  • Excellent verbal and written interpersonal skills
  • Ability to think creatively, tackle problems, and innovate


Nice to Have:

  • Experience testing machine learning or AI based systems
  • Experience with JIRA, Jenkins, TestRail, SoapUI and/or Robot Framework
  • Experience with Groovy and/or Python


Directly is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is an exempt, full-time salaried position with comprehensive benefits.