Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Head of Product Marketing

Marketing | San Francisco, CA | Full Time

Job Description


At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and the gig economy transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies deliver customer service. Our platform helps companies like Airbnb, Autodesk, LinkedIn, Microsoft, SAP, and Samsung look beyond the traditional contact center and deliver better answers to customers in the moments that matter. We’re based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate.



We have a great opportunity for an experienced, passionate storyteller and product marketer with 10+ years experience to join the executive team in a strategic leadership role. Reporting to the CEO, this is a critical position that will have a direct hand in driving the next phase of growth at Directly. This is an exceptional opportunity to help define the product and competitive positioning, messaging and go to market strategy for an emerging and transformative category, and be a driving force at the forefront of AI and customer experience innovation.  As the Head of Product Marketing, you will collaborate with our marketing, sales, product, and support teams to deliver effective messaging, content, and tools to our key audiences, including prospects, customers, partners, and customer experts.


Responsibilities include:

  • Messaging & Positioning: Develop product positioning and messaging for different personas

  • Go to market product launches - plan and implement the strategy for new product launches, collaborating with sales, customer success and Directly’s leadership team to ensure well-coordinated execution.

  • Sales enablement: communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products including creating content, assets, and tools such as sales presentations, ROI tools, pitch decks, demos, competitive briefs and other materials

  • Marketing content - support demand generation and content marketing campaigns with expertly crafted content that speaks to each target vertical and persona

  • Market intelligence – be the expert on Directly’s customers in each segment, how they buy and their buying criteria; use this knowledge to inform product messaging, brand differentiation, marketing content and sales training.

  • Competitive Intelligence and Analysis: establish the competitive intel core competency and be the “go to” expert on how to crush the competition and how to win

  • Analyst Relations: drive engagement with key industry analysts and ensure our story is understood and represented in their reports

  • Evangelism AI intelligence - be a thought leader and spokesperson for the company at key industry events, in webinars and interviews



  • 10+ years B2B marketing experience, with minimum 3 years in a product marketing leadership role. Have developed the positioning and messaging for products that serve multiple use cases and personas

  • Ability to drive projects and teams, cross organizationally, realizing high quality, well communicated, predictable outcomes

  • Expert at creating visually compelling, engaging presentations that distill complicated concepts into succinct stories.

  • Extensive experience developing and validating positioning, category creation, messaging, and competitive segmentation.

  • Proven leader who can create a trusted relationship/partnership with sales, marketing, and product teams, as well as customers and partners

  • Proven ability to deliver content – including presentations, datasheets, white papers, blog posts, web content, etc.

  • Self-motivated with a true passion for product marketing and marketplace platforms and a strong work ethic

  • Strong analytical and synthesis skills, high intellectual power

  • Excellent listening, oral and written communication/presentation skills

  • Domain expertise in customer service, Enterprise solutions and/ or AI at an early and late-stage start-up

  • BA/BS degree and/or MBA from a top-tier institution preferred


Directly is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is an exempt, full-time salaried position with comprehensive benefits.