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Community Manager

Customer Service | San Francisco, CA

Job Description


Have you ever had a frustrating experience dealing with a big company? We're on a mission to fix a structurally flawed customer service industry that results in 6 billion frustrating consumer interactions and $85 billion in lost commerce each year. For a consumer perspective, please visit


  • Welcome and build relationships with insiders through our blog, email, and social media channels
  • Help customers access insiders and leverage our community to solve their problems
  • Build a strong social presence on Facebook that drives traffic and consumers INSIDR
  • Build a strong affiliate network of partners that drives traffic and consumers to INSIDR
  • Blog about important news
  • Reach out and participate in conversations on external sites and communities


  • 1-2+ years as a community manager in a high-profile, active consumer-facing community site
  • Passionate about INSIDR – you’ll be an ambassador for our company
  • Strong writing skills: Many of the responsibilities require writing and blogging. Edginess is a plus.
  • Scrappiness. We're testing many programs, you should be able to build projects from scratch
  • Quantifiable success building a social media program with large audiences and engagement
  • Expert with social tools such as CoTweet and Hootsuite

Bonus Points

  • Develop a 'voice' in professional blogging, Twitter stream, Facebook, etc..
  • Be 'political' - engaged in issues pertaining to our cause