Vice President of Professional Services

At DirectDefense, we are at the forefront of the cybersecurity industry, dedicated to safeguarding businesses from the ever-evolving landscape of digital threats. Established in 2011, we have consistently delivered cutting-edge security solutions that protect sensitive data, ensure compliance, and provide peace of mind to our clients. Our innovative technologies and expert team enable organizations to stay ahead of cybercriminals and secure their critical assets.

The Vice President of Professional Services is responsible for the day-to-day management of our various professional service teams. This includes our penetration testing services teams for Application, Cloud, and Enterprise/Netpen disciplines, Compliance services teams, and OT/SCADA security consulting teams. This VP position is responsible for meeting each team’s Profit & Loss (P&L) goals throughout the year, adjusting service delivery, managing hiring, and steering organizational strategy as required to ensure both the attainment of financial goals and also maintaining the excellence in quality of our services and customer satisfaction goals. The role guides new service development through strategic alignment with our operations, marketing, and sales teams. This position is a key executive team member and will work closely with key roles throughout the company to ensure the company’s success.

Responsibilities:

• Manage the consulting services P&L - As an overall business unit and at a practice level.
• Manage the Practice and Delivery Managers responsible for managing the practice areas.
• Drive internal professional services processes to ensure delivery excellence and customer satisfaction.
• Work with the operations team and the project managers, ensuring appropriate oversight and revenue forecast accuracy.
• Work with the COO and Senior Director, of Operations to define required sales training; develop content and execute training as required.
• Work with the VP of Services Product Management, building services development and Labs roadmaps.
• Support appropriate marketing and PR activities and collateral development.
• Ensure services’ strategic and marketplace alignment, acceptance, and competitive advantage.
• Liaise closely with the HR to define and execute hiring strategies, drive team growth, and participate in candidate evaluations.
• Provide technical thought leadership and facilitate company-wide input.
• Contribute to the greater security community and oversee thought leadership agendas, ensuring a fit with corporate priorities.
• Perform outbound facing functions including evangelism, conference attendance, and writing; help establish the company's perception as a thought and industry leader.
• Attend sales calls as an executive sponsor and support sales team success.
• Provide subject matter expertise to the executive team for industry behavior and trends.
• Provide direct sales support and technical coordination for mission-critical customers and prospects.
• Maintain excellent working relationships with coworkers and peers.

Required Qualifications:

• Minimum of 10 years of consulting or technical experience within the IT or security industry, or equivalent experience.
• A minimum of five years of P&L management experience.
• Demonstrated leadership excellence.
• Exemplary command of the English language, both oral and written.

Education Requirements:

• A Bachelor's degree; MBA or Master’s degree with Technology or Business focus preferred

Application Instructions: To apply, please submit your resume and cover letter through our online application portal. Applications will be reviewed on a rolling basis until the position is filled.

Salary range: $225,000 - $275,000 with a 30% annual bonus

Benefits include:

• 401(k)
• AD&D Insurance
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance
• Flex PTO program
• Paid certification and continuing education

Work schedule: Monday through Friday

Work hours: 40 hours a week

A little about DirectDefense

Since coming together in 2011 to form DirectDefense, our team has been committed to offering Cybersecurity defense strategies that are unmatched in the industry. Whether performing assessments of networks, platforms, and applications or applying managed services to improve your organization’s security posture, we are focused on providing world-class services that don’t just work–they work for you.

Our Mission

We establish partnerships with our clients based on trust and results. We leverage our deep industry knowledge and expertise to identify and remediate blind spots in your security program, provide meaningful visibility of your entire enterprise, and align your organization with security best practices and compliance standards.

Our Vision

We aim to secure organizations across all industries against advanced threats and attacks in today’s world. Acting in partnership with organizations, we will provide unmatched information security services designed to improve your overall security posture, close gaps, and track vulnerabilities continuously through continued education and support.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Per applicable state laws requiring salary transparency, DirectDefense provides a reasonable compensation range for this role. The estimated salary range for this position is $225,000 to $275,000 per year with an annual bonus package. Actual compensation may vary based on experience, skills, and location.