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EU Senior Program Manager

Sustainability & Recycling | Cologne, Germany | Full Time

Job Description

Digimarc was founded with a very simple, but very big idea – that the objects all around us have stories to tell, and by giving them identities we enable them to tell their stories. In this quest we became a pioneer and world leader in the automatic identification of nearly every form of media type or physical object, ranging from packaging and printed materials, to identity and security documents, manufactured parts and even audio/video. You likely ‘experience’ Digimarc every day to improve your life.

This same technology has exciting new applications in the identification of plastics and other consumer waste to improve sortation in recycling facilities, while reducing the impact to landfills, oceans and the environment[1]. If you’re ready to be a catalyst for change and steward for sustainability[2], making the circular economy a reality, we have a position for you

Digimarc is seeking a full-time Senior Program Manager to be part of the Sustainability and Recycling Team in the European Union. You will be the internal and external liaison to drive projects forward working closely with the Recycling Core Team and the members of the Sales, Marketing, Client Services the R&D Team.  This is a fast-paced, multi-tasking role where the goal is to deliver exceptional service to our customers. You must be a client/customer service-oriented team player that is a dynamic and hard-working professional. The Core Recycling Team prides itself on being audaciously optimistic. Our ideal candidate is both creative and logical, compassionately frank and is committed to effectively communicating and collaborating with our customers, partners, and with all areas of the company.

 

WHAT YOU WILL DO… 

  • Manage and coordinate company efforts on AIM[3]/HolyGrail[4] trials and Golden Thread initiatives
  • Coordinate with engineering, the client services team and product management on enhancement, embossing, mold development and other recycling customer needs and projects in Europe
  • Understand the nuance of the ecosystem and exercise good judgment in communications and commitments
  • Run EU-based projects and initiatives with brands and retailers for enhancements, and interface between their senior executives/managers and Digimarc personnel, and coordinate with NA-based team members
  • Coordinate business development and initial inquiry requests and gather responsive information
  • Support sales efforts, and partner with sales team to formulate and execute a sales strategy to exceed revenue and customer expectations
  • Manage the long-term relationship with customers to ensure retention and satisfaction
  • Work with customers to map out their goals and develop strategies
  • Serve as a project manager to formulate, organize and monitor project delivery within scope, time and budget
  • Act as a liaison and coordinate and lead cross-functional teams and cross-project activities
  • Manage the day-to-day detailed aspects of multiple projects: manage communication, risk, change, and track and report progress.
  • Manage and submit project and program documentation
  • Manage and resolve each project’s scope issues
  • Assess program performance and aim to maximize ROI
  • Understand the voice and anticipated needs of the customer and articulate the requirements to our internal teams
  • Understand customer processes and requirements covering hardware requirements within the supply chain and provider networks
  • Establish key relationships with client stakeholders and their supply chain
  • Support the technical needs of existing customers, including discovering additional use cases for technology
  • Assist in any additional responsibilities, as directed by management.

 

WHAT WE ARE LOOKING FOR…

Below are the skills and specifications required:

  • Passionate about understanding customers’ needs and driving towards customer success
  • Excellent interpersonal skills and demonstrated ability to collaborate effectively with a broad range of individuals, groups, partners, and departments
  • Proven project and relationship management experience
  • Ability to manage multiple priorities and initiatives, requiring outstanding time management and organizational skills  
  • Strong written and oral communication, including presentation skills and ability to translate technical jargon
  • Customer orientation and ability to present complex information to diverse audiences
  • Strong business acumen
  • Ability to work under pressure
  • Strong attention to detail and result oriented
  • Experience in software development, retail technology or packaging/print industry is a plus
  • Ability to quickly absorb new technologies
  • Ability to work extended hours and travel when required
  • Alignment with the core Digimarc values of Innovation, Caring, Loyalty, Integrity, Commitment, and Knowledge in a dynamic working environment

 

EDUCATIONAL & EXPERIENCE MINIMUM REQUIREMENTS…

  • Minimum of 3 years’ experience in the retail or recycling industry specifically in an account management/project management role that required high-level customer engagement
  • Bachelor’s degree in associated field preferred
  • Strong track record in delivering value to customers
  • Familiarity with CRM systems, such as Salesforce; agile practices a plus
  • International business experience a plus
  • PMP certification preferred
  • English/German Bilingual preferred

 

Digimarc is seeking diverse applicants. We are an equal opportunity employer who considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor. We want the best people who share our values.  

 

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

[1] See Recycling (digimarc.com)

[2] See Sustainability (digimarc.com)

[3] See AIM

[4] See HolyGrail