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Tier 1 Customer Support Representative

Customer Support | Remote, Philippines | Full Time and Contract

Job Description

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but but works with you wherever productivity may strike.

 

Responsibilities

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management


Requirements

  • College degree is required (technical degree is preferred)
  • Fluent reading, writing and speaking in Japanese 
  • Fluent reading, writing and speaking in English (candidates will be turned down if their responses to the ad contain grammatical errors)
  • Minimum of 4-5 years in customer services and admin support (additional work experience in a technical field is preferred) 
  • Strong preference to having worked in the past for a well known US company in support
  • Good home computer and internet connectivity a must (will be verified)