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Systems Manager - San Francisco, CA

Finance | San Francisco, CA | Full Time

Job Description

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but works with you wherever productivity may strike.

The Systems Manager will participate with key users in working groups to plan, prioritize, design, and roll out all finance-related systems, including accounting, forecasting, contracting, billing, revenue recognition, procurement, and expense reimbursement. The position will also be the primary Finance liaison with Engineering on our internal billing platform. This role will have a broad view of processes, controls and reporting across the enterprise.

The successful candidate will have extensive experience with financial and CRM software and processes and should have the skills and passion for designing solutions that combine third-party and custom software to support financial operations.

Our Systems Manager will play a pivotal role in scaling and automating the processes to support the high growth of Dialpad. A critical attribute will be working with key users to identify needs and potential alternatives, as well as focus on integrations between systems.

We are seeking someone who possesses great attention to detail, has a strong understanding of accounting, finance and sales processes and a high aptitude for working with cross-functional teams to drive accurate and efficient results.


  • Understand the trajectory of the business and then in connection with key users in working groups document a dynamic multi-year roadmap of financial systems needed to support high growth of a SaaS company

  • Maintain a prioritized backlog of financial system projects/changes, facilitate prioritization at regular meetings, and communicate backlogs and schedules to stakeholders

  • Working with key Finance and Engineering personnel, participate in billing development queue prioritization to address process needs and prepare for business growth

  • Recommend and help design changes to our financial business systems, including configuration changes, changes to integrations between systems, and software changes to in-house systems

  • Communicate designs changes both verbally and through diagrams, with thorough and clear specifications

  • Perform user acceptance testing on new and changed functionality, tracking enhancements and issues to improve accounting and finance processes

  • Triage escalated issue reports from users, responding with workarounds and/or specifying fixes to be carried out by Engineering team

  • Build and maintain internal resources for users of systems, including overview documentation, training documents, and videos (if needed), and knowledge bases of common issues

  • Participate with key users in working groups to evaluate proposed new systems for implementation, select vendors, and implement new systems including a potential new ERP in the next year

  • Create business cases to get approvals to fund various projects

  • Maintain a working understanding of all of business systems, including both third-party and in-house systems, and how they interact with financial systems

  • Maintain a working understanding of the business processes including quote-to-cash, billing and collections, procure-to-pay, payroll and financial reporting


  • Strong grasp of concepts and processes in accounting and finance including contracting, billing, payments and A/R, procurement and A/P, general ledger, revenue recognition, planning and budgeting, financial reporting, audit

  • Strong grasp of B2B SaaS software and how it’s configured and deployed to support business processes, including demonstrable successful experience in implementing and optimizing financial products like Salesforce CPQ, cloud GL packages (Intacct, NetSuite), cloud billing systems, Expensify,, Xactly, ADP, etc.

  • Strong project management skills

  • Demonstrated experience in effectively managing internal and third-party resource to deliver small and large projects

  • Flexible, fast learner who thrives in a dynamic work environment

  • Ability to work productively in teams with people from many disciplines, including: sales, operations, finance, legal, engineering, and IT

  • Excellent writing and presentation skills

  • Sound judgment for driving prioritization on decisions based on business impact

  • At least 8 years of work experience, including substantial experience working with corporate financial processes

  • Bachelor’s degree in finance or a related field, or equivalent work experience

About Us

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 25,000+ companies, we’re helping build voice products that empower future anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

Compensation and Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans.


Plan for the future. We offer a 401k plan to all of our employees.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both health and unhealthy - no judgment!)

Location, Location, Location!

San Francisco <> Raleigh <> Vancouver <> Tokyo <> Austin <> San Jose. From coast to coast, our offices are nestled in active and growing downtown areas.