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Sr. Manager of Public Relations

Marketing | San Francisco, CA | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike

Summary

Dialpad is looking for a highly motivated Senior Manager of Public Relations to help the company drive to the next level of global awareness and recognition. As part of Dialpad’s dynamic and fast-paced Corporate Communications team, the senior manager will work to establish Dialpad as the leading provider of cloud-based business communications. 

In this role, the senior manager will support the strategy development, planning and facilitation of external PR, AR and influencer communications, manage the day-to-day PR agency activities, engage with company executives, subject matter experts, and Dialpad’s product teams to drive an integrated communications plan.  This person will be hyperfocused on efforts to increase brand awareness for the company and products, gather market insights through research and conversations, and shape perceptions in support of the company’s goals. 

We are looking for an experienced communications leader with a proven ability to: 

Role

  • Lead the planning, execution and reporting for all aspects of external communications and media relations, including social media properties.  

  • Develop AR and influencer program strategies, goals, objectives, guiding principles, and quantitative/qualitative success metrics.

  • Generate and clearly articulate Dialpad’s key messaging for external corporate communications content and activities that build brand recognition and thought leadership opportunities for executives. 

  • Create strong written content such as corporate messaging briefs, press releases, contributed bylines, executive briefing materials and social media content.

  • Develop and maintain deep relationships with reporters across multiple industry and verticals including the unified communications industry, technology and business press, and channel sales media outlets. 

  • Ability to review and provide guidance on rapid response media requests and story angles, resulting in positive media coverage.  

  • Assist marketing and communications support for large-scale corporate events, including social and media activations from high-visibility events like Dreamforce, SaaStr and Enterprise Connect.

  • Foster relationships with key influencers and orchestrate communication strategies to guide media coverage and analysts research agendas, ensuring favorable outcomes and building awareness for Dialpad as a market leader.

  • Build credibility and trust with senior executives and counsel stakeholders on strategy, plans and issue management related to influencing the analyst and media community. 

  • Make market research a part of company culture by ensuring analyst perspective/data is integrated into product strategy, narratives and marketing materials maintain internal AR/ IR databases, measurements and operations. 

  • Develop and manage existing relationships with tier 1 and tier 2 industry analysts and influencers in the Unified Communications and AI space, both globally and regionally

  • Lead all analyst interactions including inquiries, briefings, and advisory days in accordance with the Company’s annual AR strategic plan

  • Manage the process for our submissions MQ’s, Waves, Landscapes, Forecasts, etc.

  • Support sales by creating sales enablement content and incorporating sales and customer feedback into the analyst relations program. 

Requirements

  • 7+ years of experience in a Corporate Communications, PR and Analyst/Influencer Relations role

  • History of successfully interfacing with executives and desire to become a trusted adv to help shape the corporate narrative and raise brand visibility for a rapid-growth startup.  

  • Ability to track market trends and media/analysts opinions in key issue areas and disseminate market intelligence to inform Dialpad stakeholder and leadership teams.

  • A data-driven, analytical thinker with exceptionally strong written and verbal communication skills and a knack for storytelling 

  • A natural collaborator who enjoys working cross-functionally in a fast-paced environment. 

  • An execution oriented, hands-on communications practitioner with great project management skills

  • A high performer with a positive attitude who is team-oriented, energetic, and optimistic

  •  SaaS B2B and agency experience preferred

 About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.