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Solutions Consultant

Sales | Tokyo, Japan | Full Time

Job Description

Work from anywhere. Not just an idea or a tagline, but a revolution. Led by CEO Craig Walker, co-founder of Google Voice, our team is focused ditching the status quo and building a communication platform that moves with you, no matter where in the world productivity strikes.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but that paves the way for the next generation of anywhere workers.

As a Solutions Consultant at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. Our Solutions Consultants partner with our Regional Sales Managers to win and close major deals that will have a large impact on Dialpad's overall success. You naturally excel at building relationships with new customers by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  

You’ll partner with the Sales, Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

Responsibilities:

  • Partner with sales, marketing, and product teams to act with sales reps during pre-sales to handle technical questions from prospects

  • Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production Deployment projects

  • Help with pre and post-implementation support and provide post-sales follow-up, technical training, and other technical needs

  • Acts as an escalation point for the Tier 2 - Customer Support Representatives to coordinate with internal resources such as engineering and product in diagnosing and ultimately resolving client issues

  • Work with partners to ensure best practices are being shared and followed

Technical Requirements:

  • Excellent understanding of different modern cloud communications platforms like Google G-Suite and Office 365

  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)

  • Understanding and Experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)

  • Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless)

  • Understanding of WAN Technologies (MPLS, VPLS & SD-WAN)

  • Understanding of Data Center Technologies (Public & Private Clouds)

  • Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Non-technical Requirements:

  • BA/BS degree or equivalent practical experience.

  • Experience working with Project Managers on complex site deployments.

  • Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles

  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams

  • Obsession with finding the root cause of the problem not just the immediate solution

  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills

  • Experience presenting & building relationships from C-Suite to IT Operations

About Us:

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 25,000+ companies, we’re helping build voice products that empower future anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!) on Monday, Wednesday and Friday

Location

Tokyo, Japan