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Site Reliability Engineer

Engineering | Vancouver, Canada | Full Time

Job Description

Dialpad is the cloud based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team.

Who we are: 

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that doesn’t just combine design and mobility but works with you wherever productivity may strike.


Responsibilities:

• Responsible for deployment, availability, reliability, and overall performance of the telephony infrastructure

• Perform Root Cause Analysis and proactively prevent recurrence of issues through design, testing and implementation of software based solutions

• Ensure services are designed with 24/7 availability and operational readiness

• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems

• Design response plays for potential emergency situations and run drills with the team to minimize mitigation times


Requirements:

• BS, MS, or PhD in Computer Science or Systems

• 5+ years experience with Linux systems

• 3+ years experience in a Ops/DevOps/SRE or Software Engineering role

• Programming skills (Python, Go, Java, and/or C)

• Experience working with databases and big data sets

• Strong interpersonal communication skills including listening, speaking, and writing

• Ability to work across teams and across disciplines (Engineering, QA, Product Management, etc.)

 

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both health and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is committed to equal treatment and opportunity in all aspects of recruitment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.