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Sales Operations Sr. Analyst

Sales | Austin, TX | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

The Sales Operations Sr. Analyst will play a critical role on the Sales Operations team, leading day-to-day activities to support overall strategic planning and operational cadence for the sales and extended organization.

The selected candidate will work in close partnership with sales, channels, customer success and operations leadership and help maintain/enhance the key operating sales models using Anaplan and Domo. Projects range from Sales Forecast model, Pipeline analytics, Funnel analytics models and other custom performance analysis, scalable reporting infrastructure, and the packaging of findings and recommendations into presentation-ready content for business partners.

The successful candidate will possess a passion for creating scalable, repeatable analytics, and innovative analysis, and the wherewithal to develop findings and recommendations that transcend the numbers. The candidate will be comfortable with both the interaction with sales leadership as well as the hours of data validation, clean-up, and analysis in preparation.

Responsibilities

  • Analyze weekly, monthly, and quarterly metrics and design reporting packages that delivery insights and recommendations to business partners 

  • Lead ad-hoc projects and analysis to drive business process improvements and initiatives

  • Collaborate cross-functionally with extended team to solve business problems and increase customer satisfaction to maximize growth potential

  • Help maintain Salesforce,  Anaplan and DOMO dashboards

    • Sales Forecasting model

    • Sales Pipeline model

    • Sales Productivity model

    • Territory and Quota Model

Requirements

  • 3-5+ years direct experience in Sales Operations and 7+ years overall experience, Bachelor's degree in Mathematics, Computer Science, or Engineering Proficient in quantitative analysis, Excel and logical reasoning. Masters Degree is a plus.

  • Problem Solver:  You love tackling the most difficult of challenges and know how to get to the best solution.

  • Detail oriented: Nothing gets overlooked when it comes to you.

  • Hungry: Proactive mindset and strong initiative. Willing to go the extra mile with a strong work ethic; self-directed and resourceful. 

  • Execution : Setting expectations and delivering on your projects at a high level in a timely manner.

  • Domain Expert: Working knowledge of relational databases, strong knowledge of Excel, Salesforce.com, Anaplan and has the ability to become an expert in Domo full product suite. SQL, Access knowledge is an extra plus.

  • Technically Savvy: You do not shy away from opportunities to get into technology and you can learn it quickly. 

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.