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Sales Operations Analyst

Sales | San Francisco, CA | Full Time

Job Description

Work from anywhere. Not just an idea or a tagline, but a revolution. Led by CEO Craig Walker, co-founder of Google Voice, our team is focused ditching the status quo and building a communication platform that moves with you, no matter where in the world productivity strikes.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but that paves the way for the next generation of anywhere workers.

Dialpad is looking for a Sales Operations Analyst to support sales forecasting, analysis, reporting, operations, processes, and systems.  Our Sales Ops Analyst will reports to the VP, Revenue Operations and works with the Sales, Marketing, and Finance teams.  Our Analyst will be responsible for weekly, monthly and quarterly sales analyses and reporting, system, and tools supporting sales operations, operational reporting, sales process support, territory, and account management, and provide critical liaison to marketing and finance operations. 

The successful candidate will have strong operational and analytic experience, excellent communication skills, the ability to manage through influence, and proven success working in a dynamic growth environment.


  • Manage territory and account coverage models & assignments with sales teams

  • Track, analyze, and provide KPI reporting for key sales metrics and performance trends over time (pipeline, forecast, bookings, deal statistics, etc)

  • Analyze and report on weekly, monthly and quarterly sales performance and productivity metrics, including pipeline conversion rates, win rates, competitive win rates, average deal size, sales rep productivity

  • Own the technology stack driving the operational effectiveness of the business development and sales teams, provide training and evaluate adoption

  • Provide recommendations on changes or additions to our technology based on existing gaps, industry best practices and business strategy

  • Develop process and technology solutions to business challenges which drive operational excellence and scale into the sales organization

  • Perform complex ad-hoc analysis as required in support of Sales organization


  • 3-5 years in Sales Operations or Business Analysis supporting Sales

  • Bachelor’s degree or higher in Finance, Business, Marketing or related degree

  • Proficiency in Excel, Powerpoint, Salesforce, sales performance tools

  • Strong written and oral communication

  • Strong quantitative and qualitative analytic capabilities

  • Attention to detail, accuracy, and presentation

  • Possess excellent business judgment, communication, and interpersonal skills

  • Committed to collaboration and a “team” philosophy

  • Ability to stay organized and focused in an ever-changing environment

About Us:

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 45,000, we’re helping build voice products that empower the next generation of anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away, and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for our employees.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> Raleigh <> Vancouver <> Tokyo <> Austin <> San Jose. From coast to coast, our offices are nestled in active and growing downtown areas.