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Sales Engineer (Enterprise)

Sales | San Francisco, CA | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role: 

As a Sales Engineer at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. Our SEs partner with our Enterprise Account Executives and Regional Sales Managers to win and close major deals that will have a large impact in Dialpad's overall success.

You naturally excel at building relationships with new customers by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  You’ll partner with the Sales, Support, Product and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

 About You: 

 Responsibilities:

  • Partner with sales, marketing and product teams to act with sales reps during pre-sales to handle technical questions from prospects

  • Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production Deployment projects

  • Help with pre and post-implementation support and provide post-sales follow-up, technical training and other technical needs

  • Acts as an escalation point for the Tier 2 - Customer Support Representatives to coordinate with internal resources such as engineering and product in diagnosing and ultimately resolving client issues

  • Work with partners to ensure best practices are being shared and followed

Technical Skills:

  • Excellent understanding of different modern cloud communications platforms like Google G-Suite and Office 365

  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)

  • Understanding and Experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)

  • Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless)

  • Understanding of WAN Technologies (MPLS, VPLS & SD-WAN)

  • Understanding of Data Center Technologies (Public & Private Clouds)

  • Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Non-technical Skills:

  • BA/BS degree or equivalent practical experience.

  • Experience working with Project Managers on complex site deployments.

  • Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles

  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams

  • Obsession with finding the root cause of the problem not just the immediate solution

  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills

  • Experience presenting & building relationships from C-Suite to IT Operations

  • Must be located in the San Francisco Bay Area area for consideration 

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.