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QA Analyst (Machine Learning team)

Engineering | Kitchener, Ontario, Canada | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role:

The machine learning team is responsible for building all of the models used to deliver our VoiceAI technology. We are looking for a QA Analyst who will support our Data Science, Speech Recognition and Data Engineering teams to help deliver new ASR and NLP features and improvements. The ideal person has excellent attention to detail, an ability and desire to deeply understand our customers, experience testing large scale systems, and experience working with large data sets.

The QA analyst will work closely with the machine learning team to test new features in our staging environments to ensure they are functioning as expected; create, clean and maintain data sets for testing; and create test scripts for all levels of testing from smoke tests to unit tests.

Ideally, you have experience testing telephony or distributed systems, have some knowledge of machine learning practices and data requirements and are comfortable operating in an agile environment. If you're inspired by innovation and you like working with a smart, talented, generally awesome team, we'd love to hear from you!


  • Perform automated and manual tests of new features in our staging environments to ensure they are functioning as expected

  • Create test plans and scripts for all levels of testing from smoke tests to unit tests and report issues in JIRA

  • Given a feature, be able to determine what tests should be run and what data will be required to ensure quality

  • Clean, label and curate data sets for testing 

  • Create tests to measure both qualitative and quantitative aspects of the product

  • Report on testing results to technical and non-technical audiences

  • Participate in customer interviews and learn about sales and support workflows


  • 2+ years of experience as a QA Analyst or equivalent role

  • Excellent communicator and listener

  • Excellent organizational and analytical skills

  • Flexible with regards to changing priorities & business needs

  • Experience with Python, SQL, and Google Cloud and Data Studio

  • Experience with automated, performance, and manual testing

  • Experience with NLP and ASR services is a plus

  • Experience with B2B sales and support workflows is a plus

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.


We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.