Project Manager (Services)
Customer Support | San Francisco, CA | Full Time
Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.
Who we are:
At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.
With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.
About the role:
Dialpad has a fantastic opportunity for an experienced Project Manager in either our San Ramon or San Francisco location, to join our growing Professional Services (PS) organization. The PM is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of Dialpad’s professional services. From Initiation through to stabilization, the Project Manager will be responsible for planning customer specific engagements, setting and managing customer expectations, managing the business requirements development, review and sign-off process, managing the execution of deliverables while controlling scope, and ensuring timely resolution of discrepancies and project roadblocks.
- Day-to-day management of implementations across all of our products
Manage resources, time, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery while maximizing the efficient use of resources needed to meet the requirements.
Collaborate across various resources and business units to manage deployment changes, escalations, and deliverables.
Facilitate regular status meetings and touch points with the implementation team and the customer providing key updates on project scope, action items, risks and issues.
Assist in the transition of the customer from implementation, delivery & support to training sessions for the end users.
- Up to 25% Travel in US
Solid experience in Project Management
Working knowledge of Smartsheet is preferred
Bachelor’s Degree in an appropriate field of study or equivalent work experience
Excellent written and verbal communication skills
Stellar interpersonal, organizational, and analytical skills
Project Management Professional (PMP) certification is a plus
Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.
There is no idea too crazy and no task too small — we work together to make things we’re proud of.
Compensation & Equity
Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.
An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.
We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.
Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)
Location, Location, Location
San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas
Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.