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Product Manager (Talk Product)

Product | Vancouver, Canada | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role: 

 We are looking for an experienced Product Manager who will own the roadmap and drive feature delivery for Dialpad Talk, our business phone solution. The right person will not only have a technical background, but can be the bridge between our product, design, marketing and engineering teams. Ideally, you've been a PM for a software product, and are comfortable operating in an agile environment. If you're creative, goal-driven and hands-on, and you like working with a smart, talented, generally awesome team, we'd love to hear from you!

 About You: 

  • Own the delivery of the roadmap for the Product
  • Work with Design and Engineering to define a simple, elegant user experience and represent our customers’ interests in the Product Development process 

  • Manage new features and weekly releases through the full project lifecycle and provide ongoing support, even after launch

  • Measure and analyze product metrics, feature adoption, customer needs, and business opportunities to guide product design and development and optimize user experience

  • Identify product and technical issues and actively develop and track solutions

  • Interact with customers to stay abreast of industry needs, trends and best practices, quickly come up to speed on their technologies, balance diverse requests, and drive issues to resolution

  • Keep track of all requirements and test processes coming several sources to understand applicability to the product

Key Requirements:

  • 5+ years experience in product management, preferably in a SAAS company, with experience driving product planning, pushing development, and releasing products

  • Good presentation skills    

  • Track record of success in previous job

  • Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends

  • Nimble and flexible with regards to changing priorities & business needs. Startup experience a plus.

  • BS/BA in Engineering or similar field is a plus

  • Experience with VoIP services is also a plus

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.