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Product Manager - Data Science & Machine Learning

Product | Vancouver, Canada | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role: 

 At Dialpad, our suite of products incorporate state of the art advancements in Voice AI technology and Machine Learning.  We are experiencing rapid growth and are looking for a passionate Product Manager to help us scale our Product organization.  In this role, you will:

  • Partner closely with Data Science and Data Engineering teams to guide the development of NLP & Transcription features. 

  • Empathize with end users, keeping their needs as a top priority. 

  • Be a master at understanding the big-picture, and bridging the gap between our product, marketing, and engineering teams.

  • Have a deep understanding of technology 

The ideal person for this role is extremely creative, ambitious, loves being hands-on, and has solid experience taking ideas from inception through execution.  You will gather & distill customer NLP needs and translate these to Machine Learning Engineers.  Additionally, you’ll identify and curate training data, set and measure success metrics, and ultimately coordinate with all teams that depend on AI output.  If you’ve been in a Product Management role for a modern software company, are comfortable operating in an agile environment, are inspired by innovation and you like working with a smart, talented, generally awesome team, we'd love to hear from you!

About You: 

Key Responsibilities:

  • Manage new features and releases through the full project lifecycle and provide ongoing support even after launch
  • Identify customer needs and business opportunities, and measure and analyze product metrics to guide the product feature creation and optimize user experience
  • Identify product and technical issues and actively develop and track solutions

  • Work with multiple internal and external clients, quickly come up to speed on their technologies & problems, manage multiple schedules, and drive issues to resolution

  • Collaborate with Machine Learning and Engineering to ensure projects meet product requirements

  • Track all requirements and test processes understand applicability to the product rituals

Key Requirements:

  • 5+ years experience in product management, preferably in a SAAS company, with an ability to drive product planning, push development, and release products
  • Excellent communicator, listener, and motivator
  • Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
  • Nimble and flexible with regards to changing priorities & business needs
  • BS/BA in Engineering or similar field is a plus
  • Experience with NLP, Machine Learning, and Automatic Speech Recognition (ASR) is a huge plus
  • Experience with B2B sales and support workflows is a plus

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.


We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.