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Network Engineer

Engineering | San Francisco, CA | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are:

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role:

We're looking for a Network Engineer to solve those planet-spanning traffic engineering challenges. A seasoned vet who has intimate domain knowledge in how ISPs move IP traffic around the world. An architect eager to build software systems that optimize the flow of large scale media traffic and minimize service disruptions. A security expert committed to defending our customers’ communications and their ability to do business 24/7.

Responsibilities

  • Maintain and troubleshoot carrier-grade IP network equipment

  • Help design and implement expansions of the company’s data center infrastructure

  • Plan, coordinate, and implement network and systems security measures

  • Implement enhanced monitoring and tuning of network infrastructure to improve uptime and performance

  • Establish a wide network of peering relationships with customers and ISPs

  • Design and deploy a customer-facing enterprise MPLS product

Required

  • 3+ years experience configuring, deploying, and maintaining routers and switches

  • Deep knowledge of routing protocols and technologies. Ex: OSPF, BGP, MPLS, VLANs

  • Experience with provisioning IP transit capacity and building international MPLS networks

  • Experience designing, deploying, and operating a high quality multi-pop IP network

  • Extensive experience monitoring IP traffic and debugging routing issues

  • DDoS and attack mitigation planning

Preferred

  • SaaS or ISP experience

  • Juniper JNCIE or Cisco CCIE certification

  • Datacenter design and deployment

  • Experience with configuration management tools such as Ansible, Puppet, Chef, etc.

  • Experience with cloud network monitoring tools: Kentik, ThousandEyes. etc

  • Automation experience using a scripting language such as Python, Perl, Ruby, or Bash

  • Undergraduate degree in Computer Science or Engineering

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.