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Marketing Operations Manager

Marketing | Vancouver, Canada | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are:

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role: 

As the Marketing Operations Manager, you will be a highly analytical, data-driven individual that ensures best practices in Marketing Automation, Funnel Strategy, Reporting, and Database management are always in place. You will be extremely hands on and able to solve complicated problems with minimal guidance and a can-do attitude. 

Responsibilities:

  • End-to-end support and execution of demand generation programs within Marketo and SFDC including (but not limited to)

    • Email Campaigns

    • Nurture Programs

    • Lead Scoring

    • List Uploads

    • Lead Routing

    • Etc.

  • Implementation and maintenance of database cleanliness strategies

  • Reporting and analysis of Demand Gen programs using tools such as Marketo, SFDC, and Domo

  • Driving cross-departmental, systems related Marketing initiatives

Requirements:

  • 5+ years of experience in Marketing, Operations or Technology

  • 3+ years of experience working in Marketo (Across the board experience including Campaign Execution)

  • 2+ years of experience working in SFDC (Experience with Reports, Campaigns, and Lead Routing are a plus)

  • 1+ years of experience working with HTML/CSS/Javascript

  • Love Puzzles - Ability to troubleshoot

  • Quick Thinker - Able to perform damage control on a moment’s notice

  • Cross-Functional and Jack of All Trades - You will wear multiple hats in this role and will be working cross-functionally with teams in SF, BC, and TX.

  • Calm - You will be engaged in many high-intensity situations with close deadlines. Comfortable with priority changes and context switching

  • Team Player - Teamwork, leadership, very good interpersonal and communication skills

  • Independent - Work under minimal supervision and self-motivation

  • Detail oriented - You tend to triple check your work

  • Open Minded and Engaging - No assumptions, must be able to reach out to all teams and members with equal respect and collaboration

  • Hyper-organized - There will be large amounts of documentation, both existing and newly developed processes you will need to manage

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.